An exciting opportunity has become available as our Guest Relations Supervisor to join the team here at Carnoustie Golf Links!
This is a permanent position, working 37.5 hours per week, Monday-Sunday as per the rota. In this position, evening and weekend work will be expected.
The Supervisor will play a key role in creating a vibrant and engaging experience for our customers. They will also lead the team, ensuring a high level of service and customer satisfaction is met.
Key duties of this role include, but are not limited to:
Team Support & Development:
o Lead, mentor and support staff in operational tasks, customer interactions, and processes.
o Provide guidance to ensure standards are consistently met.
o Ensure appropriate training and development needs are enabled and encouraged
o Encourage a positive, collaborative working environment within the team.
o Encourage and promote good health and safety practices and healthy working lives throughout the team and the organisation
Operational:
o Deliver and maintain excellent customer service across all touchpoints: in person, over the phone, and digitally.
o Handle customer feedback, including complaints, appreciations, and recommendations, ensuring timely and appropriate resolution.
o Administer and support processes for Season Ticket Holders, including renewals, benefits, T&Cs, direct debit setup, and overdue payments.
o Promote additional services (cross/up-selling) to enhance customer experience.
o Capture and maintain customer data and assist in reporting where required.
o Support day-to-day supervision of the Guest Relations and other customer-facing teams.
o Implement and uphold health and safety practices in daily operations.
o Support operational improvements & suggest practical solutions to improve workflows and customer satisfaction.
The ideal candidate for this position will be able to demonstrate:
- Experience in leading customer-facing teams
- Open and honest
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and logical approach to resolving issues.
- Customer-focused with a strong service ethos.
- Flexible and adaptable to operational demands.
- Ability to build positive relationships with colleagues and customers.
- Commercially aware of the industry to help maximise both short term and long-term income for Carnoustie based on the service proposition on offer
Why work with us?
Staff Discounts in The Professional Shop and Rookery Restaurant
Best Golf Course in Scotland over £200 Winner 2026
Best Golf Course in Scotland over £250 Winner 2025
Best Pro Shop in Scotland Winner 2022,2023 and 2024
National HR Cherries Awards ‘Wellbeing in the Workplace’ Winner 2023
Courier Awards ‘Best Overall Business’ Winner 2023
Courier Awards ‘Leisure, Tourism and Hospitality’ Winner 2023
Interdepartmental Catch-ups with our CEO
Information campaigns on various topics (including LGBTQ+, mental health, menopause, stress and burnout prevention and men’s and women’s health)
Staff Social Committee, events, initiatives and incentives
Learning and Development opportunities
A ‘human being’ organisation that values and respects all employees