Guest Relations Officer
An opportunity as a Guest Relations Officer has become available to join the team at Carnoustie Golf Links, as part of the Guest Relations team of our prestigious golf course.
This is a fixed-term position, ending 31st October 2026. During this time, the successful applicants will work part-time at £12.71 per hour. In this role, evening and weekend work will be expected throughout your employment.
Working under the Head of Operations and the Guest Relations Supervisor, the normal duties of this role may include, but are not limited to:
Guest Services
Answering & forwarding telephone calls
Receiving and distributing post and parcels
Share local knowledge of other tourist destinations and give directions
Manage general enquiries – using knowledge of our courses, facilities and local amenities
Meet & Greet; direct foot traffic as appropriate and assist with arrival/departure process of visitors
Checking in all visiting golfers
General reception duties – direct visitors with appointments to relevant person and/or meeting room, monitor logbook, keep atrium clean and tidy
Organise golf rental good as requested
Liaise with Caddie Master in relation to all aspects of the caddie’s role
Prepare and print pin sheets for Championship & Buddon Courses
Season Ticket Holder Services
Assist with all aspects of Season Ticket Holder Bookings
Maintain and update all Season Ticket Holder Information
Process new Season Ticket Holders
Send/receive emails
Why work with us?
Staff Discounts in The Professional Shop and Rookery Restaurant
Best Golf Course in Scotland over £200 Winner 2026
Best Golf Course in Scotland over £250 Winner 2025
Best Pro Shop in Scotland Winner 2022,2023 and 2024
National HR Cherries Awards ‘Wellbeing in the Workplace’ Winner 2023
Courier Awards ‘Best Overall Business’ Winner 2023
Courier Awards ‘Leisure, Tourism and Hospitality’ Winner 2023
Interdepartmental Catch-ups with our CEO
Information campaigns on various topics (including LGBTQ+, mental health, menopause, stress and burnout prevention and men’s and women’s health)
Staff Social Committee, events, initiatives and incentives
Learning and Development opportunities
A ‘human being’ organisation that values and respects all employees
Carnoustie Golf Links are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex, religious belief, political opinion, race, age, sexual orientation; or, whether they are married or in a civil partnership; or whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.