Generalist Caseworker - Advice First Aid Project

Apply before 11.59pm on 2 September 2026.

Job summary

Salary

£26,000 - £28,699 (Dependent on Experience)

Location

Gloucester, Tewkesbury, Cheltenham and/or Forest of Dean

Workplace

Hybrid working

Contract

Fixed term contract

Hours per week

37

How to apply

You can check for more information and how to apply.

About the role

North & West Gloucestershire Citizens Advice are looking for an enthusiastic individual to join the Projects Team and make a real difference in their community.

This is an opportunity for you to join an established charity that has an excellent reputation for the provision of high-quality advice and is a great place to work. You’ll be part of a team committed to working together and with partner agencies to achieve the best outcomes we can for our clients.

This role is offered on a trainee and a qualified basis.

Your role will be key part of the Advice First Aid Project. You will be involved in developing the training programme with other team members and with the delivery and support of some sessions.

Your role will also support vulnerable residents with issues such as benefits, debts, housing and employment, taking referrals from Frontline workers across the districts. You will enjoy building relationships with local frontline teams so you can work together to support people.

Working from our offices, as well as community settings such as foodbanks, libraries and hubs, you will provide holistic advice and casework support to local residents.

This role is part of an exciting project, jointly delivered by Stroud and Cotswold Districts Citizens Advice so part of the role includes collecting information to report to the funder.