Generalist Adviser / Trainee Generalist Adviser

Apply before 11.59pm on 12 July 2026.

Job summary

Salary

£26,959 - £28,607 depending on experience

Location

Shrewsbury Office but required to attend outreaches across the county

Workplace

Office based

Contract

Permanent

How to apply

You can check for more information and how to apply.

Interviews will take place on 22 July 2026.

About the role

Make a Real Difference Every Day

At Citizens Advice Shropshire, we stand alongside people when they need it most — helping them navigate financial pressures, housing challenges, benefit systems, and the ongoing cost-of-living crisis. Every conversation matters. Every solution counts.

We’re looking for a Generalist Adviser (or Trainee) to join our team.

Why This Role Matters:

As part of our team, you won’t just give advice — you’ll empower people to take control of their lives, challenge unfair systems, and build a fairer future for our communities.

What You’ll Be Doing:

• Provide practical, life-changing advice across areas like:

• Money and budgeting

• Welfare benefits and income maximisation

• Housing and employment

• Energy, consumer issues and more

• Support clients via phone, face-to-face appointments, and community outreach

• Help clients complete forms, challenge decisions, and navigate complex systems

• Work alongside a collaborative team of advisers and volunteers

• Contribute to campaigns that challenge unfair policies and systems

• This is hands-on, meaningful work where your expertise will have a direct impact every single day.

The Details

• Hours: 37 hours per week (job share considered)

• Holidays: 28 days + bank holidays

We are proud to be an organisation that values diversity, champions equality, and challenges discrimination — and we welcome applications from people of all backgrounds.

If you want a career that combines challenge, purpose, and real human impact — this could be the role for you.