Generalist Adviser

Person specification

Ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients, whilst maintaining structure and control of meetings.
The capacity to work unsupervised or with minimal supervision
Good communication and IT skills to deal efficiently with queries, using online information and recording cases on our IT system
The ability to meet deadlines and manage your workload in a pressured environment
Proven understanding of equality and diversity and its application to the provision of advice.
Ability to commit and work within the aims, principles and policies of the Citizens Advice service.