Listed today
Role Profile
Gas Engineer / Advanced Plumber
In-House Repairs
Reporting
Structure
Reporting directly to IHR Team Manager and contributing to the
Loreburn’s Operations Directorate.
Salary Band
Band – TF: + on call rota payments
Appointment to the salary scale point will be dependent upon
skills and experience. Salary progression will occur annually on
an incremental basis until the top of the scale is reached,
provided delivery of role requirements are demonstrated.
Contract &
Hours
Permanent - 34 hour week, worked over 4 days between 8am
and 5pm, long weekend every 5 weeks.
Workbase
This post involves regular travel within the geographical region
for which the post covers (East or West).
A requirement to cover other areas through the region from time
to time.
Role Summary
As a Gas Engineer/Advanced Plumber, you’ll have a hugely important role to play in
the team to provide a high quality customer focused service ensuring our values are
lived in your day-to-day work. A typical day might include attending to gas boiler and
radiator repairs, as well as general plumbing repairs.
Our approach is very much ‘one team’ and so you’ll collaborate with your team – and
others – to achieve positive outcomes for our customers and communities. Although
you’ll be supported by your team, being comfortable working by yourself, and feeling
confident to resolve issues wherever you can, is important. You’ll need to be a
friendly and approachable person with a positive approach, who is solution focussed
and utterly committed to delivering an exceptional customer experience.
The post holder will also provide support to other trades when necessary.
The position requires a time served plumber with a full valid driving licence who is
able to participate in an on call rota.
Our Service Commitment
Delivering a great service experience runs through all we do at Loreburn. This
commitment extends to how we work with one another internally, building a culture of
respect and professionalism in every interaction.
We take pride in taking ownership of issues, focusing on effective solutions, and
applying the principles of our MGI customer service training to deliver consistently
high standards. Whether resolving a tenant query, supporting a colleague or leading
a team, we are all responsible for creating an experience that feels responsive and
solution focused.
This means we:
• Demonstrate care and professionalism in our interactions
• Use initiative to resolve issues and avoid unnecessary delays
• Take personal accountability for the quality of service provided
• Apply learning from our MGI training to enhance service experience
• Work together to deliver joined-up services and support
• Are proactive in improving services and sharing good practice
Regardless of role, this commitment underpins how we work. For those in
leadership and management roles, it also means creating the conditions for others to
succeed: modelling our values, leading by example and ensuring teams are
equipped and empowered to deliver an exceptional service experience for everyone
we connect with.
Key Responsibilities
• Carrying out a range of gas maintenance and plumbing repairs, which may
include:
o Gas boiler and radiator repairs
o Gas safety checks to void properties
o General plumbing maintenance
o Fault finding and diagnosis
o Assisting with other trades as and when required
o Ensuring your vehicle is safe and well maintained
• Managing your own performance and any staff you may be responsible for
• Ensuring you take reasonable measures to limit carbon emissions and reduce
energy & resource consumption
• Monitoring and controlling any stock you may need
• Attending and participating in training events and supporting the practical
learning of Trade Apprentices
• Managing risk and promoting risk awareness, prioritising work in relation to
the risk analysis
• Participating in the on-call rota for evening and weekends to provide an out-
of-hours service to customers
• Updating databases ensuring any updates are timely and accurate
• Complying with all Loreburn’s Health and Safety policies, procedures and
guidelines
• Caring for and ensuring plant and equipment is respected List as required
This role profile is not intended to be exhaustive and may not encompass all tasks
and responsibilities. Any other responsibilities required of the role will be appropriate
to the role and salary grade.
Person Specification
Category
Requirement
Essential
or
Desirable
Must have CCN1, CEN1, CKR1, CPA1, HTR1, and WAT1
qualifications plus post qualifying experience
Qualifications
Have working knowledge of Health & Safety and risk
management in the workplace
Knowledge &
Experience
Abilities, skills
and attitude
Recent training in Power Tools, Manual Handling,
Asbestos Awareness, Abrasive Wheels, Sharps, Working
at Heights or First Aid.
Basic understanding of IT (use of apps, for example) and
a willingness to learn our systems to update data
Experience working in social housing or the private sector
Experience providing support and guidance to apprentices
Excellent customer service skills with flexibility and
willingness to respond to changing needs and priorities of
the role and team.
Ability to plan workload, organise materials, manage and
monitor van stock levels to ensure first time fix
Ability to work to the agreed programme and timescales to
complete all works on time providing accurate notes and
job information.
Self-motivated with the ability to work independently, whilst
also being a great team player to get the job done.
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Demonstrable commitment to Loreburn’s core values.
Ability to participate in the on-call rota to provide an out of
hours service.
General
Ability to be flexible in your approach to ensure jobs are
completed.
Possession of a full Valid UK driving licence (max 3 points)
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A basic disclosure will be required for this role.
Summary of Key Terms & Conditions
• Salary: £ with annual progression
• Hours: 34 hours each week (4-day week working Monday to Friday – 8am –
5pm, days off as per position on rota)
• Annual Leave: 8 weeks including allowance for public holidays.
• Pension contributions: Minimum 5% employee contribution and 8%
employer contribution with additional option for salary sacrifice.
• Probationary period: 4 months (external) / 2 months (internal)
We believe that a healthy work-life balance is essential to the overall health and
wellbeing of our people. Alongside some great terms and conditions we offer a
range of benefits designed to support everyone at Loreburn, both in and out of work.
Other Benefits
• Flexible working options
• Employee discounts
• Family friendly policies
• Westfield Health cover and cash plan
• Health and wellbeing initiatives
• Paid volunteering days
• Learning and development culture
• Long Service rewards
• Paid professional fees
Loreburn’s GREAT Values
Our GREAT values define who we are and guide all that we do. They reflect our
commitment to our tenants and shape our interactions and ways of working -
We believe our values create a positive and inclusive environment where we can
deliver GREAT services and GREAT places to live.