Gambling Harms Prevention Lead

Gambling Harms Prevention Lead
Job Pack

interest

in  working  at  Citizens  Advice  North
Thanks  for  your
Lincolnshire.  This  job  pack  should  give  you  everything  you  need  to
know to apply for this role and what it means to work at Citizens Advice
North Lincolnshire.

In this pack you’ll find information about:

●  Our values
●  3 things you should know about us
●  The role profile and person specification
●  Terms and conditions
●  The recruitment process and how to apply

If you want to chat about the role you can contact
lucy.stephenson@citizensadvicenlincs.org.uk

Our values and behaviours

Our values are the core beliefs we hold as an organisation. They act as
guiding principles setting out our purpose and direction.

Our values are:

●  We’re  inventive.  We’re  not  afraid  of  trying  new  things  and
learning  by  getting  things  wrong.  We  question  every  idea  to
make it better and we change when things aren’t working.

●  We’re  generous.  We  work  together,  sharing  knowledge  and
experience to solve problems. We are honest and open and tell it
like it is. We offer support and respect to everyone.

●  We’re  responsible.  We  do  what  we  say  we’ll  do  and  keep  our
promises  to  each  other,  to  our  community  and  clients  and  our
funders  and  partners.  We  remember  we  work  for  a  charity  and
use our resources effectively.

Our values are upheld by our behaviours. Our behaviours demonstrate
how we live our values every day and in every thing we do.

Our behaviours are:

●  Compassion, consistency and connectedness. We are one team,
whether working in project teams, across Citizens Advice North
Lincolnshire or with our partners for the benefit of our clients
and services. We demonstrate empathy and understanding and
treat others with respect and kindness.

●  Innovation, flexibility and resilience. We continuously seek more
innovative ways of delivering services and overcome challenging
situations. This enables us to find more effective and efficient
ways of working that improve services to clients and enables the
organisation to be sustainable ensuring continuity of support for
our community.

●  Integrity. We do the right thing even when nobody's watching.

We act in the best interests of clients and the organisation at all
times in all we do and consistently operate to the best of our
ability. We maintain high ethical standards, showing integrity and
fairness in dealings with colleagues, funders, partners and
clients.

●  Accountability. Taking ownership for all we do, think and say is
vital to creating an environment of honesty, openness and
transparency particularly when it comes to delivering great
services. We take responsibility for our own performance, the
success of our colleagues, our teams and the wider organisation.

3 things you should know about us

1.  We’re  listened  to  -  and  our  work  has  real  impact.  Our  trusted
brand  and  the  quality  of  our  work  mean  we  make  a  real  impact  on
behalf of the people who rely on us.

2.  Working  collaboratively  with  our  partners  is  important  to  us.
We work closely with our partners across our Place. We believe we can
achieve more for our clients and the community by working together.

3. We’re committed to doing things differently. We have introduced
a  4  Day  Working  Week  to  support  wellbeing  and  productivity,  with
opportunities to opt in following probation.

Role Profile

This is an opportunity for you to join an established charity that has an
excellent reputation locally as a trusted partner and as a great place to
work. This is a newly created and strategically important post that will
be responsible for the successful design, implementation, and
leadership of a new Gambling Harms Prevention programme across
North Lincolnshire.

This is a system-facing, prevention-focused role. It will lead the design,
coordination and delivery of a public health approach to gambling
harms, working across the voluntary, community, faith and social
enterprise (VCFSE) sector, statutory partners, and local communities.

The Gambling Harms Prevention Lead will be responsible for driving
the education, awareness, partnership development, lived experience,
and system change elements of the programme. The role will ensure
that gambling harms are identified earlier, understood more widely,
and addressed through coordinated, preventative action across the
local system.

The postholder will lead on building capability within the VCFSE and
frontline workforce, strengthening referral pathways, reducing stigma,
and embedding consistent approaches to early identification and
intervention of gambling related harms. They will also ensure that lived
experience is central to delivery, shaping how services are designed,
communicated, and improved over time.

This role combines strategic leadership with hands-on delivery. It
requires strong partnership working, programme management, and
the ability to influence across systems, alongside practical skills in
training, facilitation, communications, and evaluation.

The Gambling Harms Prevention Lead will play a key role in ensuring
the project contributes to wider public health priorities, including
reducing inequalities, strengthening community-based support, and
shifting the system towards earlier intervention and prevention.

Main Duties and Responsibilities

Strategic Leadership and Programme Delivery

●  Lead the design, implementation and continuous development
of the Gambling Harms Prevention programme in line with
agreed objectives and Theory of Change

●  Translate the programme vision into practical delivery, ensuring

clear structures, processes, and accountability

●  Champion a public health, prevention-focused approach to
gambling harms across the organisation and wider system
●  Ensure delivery aligns with local priorities, including prevention,

neighbourhood working, and reducing health inequalities

●  Drive delivery of agreed outputs including awareness campaigns,

training, peer support, and partnership development.

Education, Awareness and Training

●  Design and deliver a programme of education and awareness

activity to increase understanding of gambling harms
●  Develop and deliver training for VCFSE organisations and

frontline professionals to build confidence in identifying and
responding to risk

●  Embed practical approaches such as brief interventions (e.g. Ask,

Assess, Act) into partner practice

●  Lead the development of accessible, non-stigmatising

communications and campaign materials

●  Ensure all materials are independent, evidence-based, and free

from industry bias, working with lived experience and partners to
review and adapt content

Partnership Working and System Integration

●  Develop and maintain strong relationships with Public Health,

statutory services, and VCFSE partners

●  Establish and strengthen referral pathways to support early
identification and coordinated responses to gambling harm

●  Act as a key link between organisations to ensure a joined-up,

system-wide approach

●  Represent the programme within Place-based partnerships,

VCFSE Alliance structures, and wider networks

●  Facilitate shared learning across partners, using data and lived

experience insights to inform practice

Lived Experience and Co-Production

●  Establish and support a lived experience reference group to

inform delivery and ongoing development

●  Ensure lived experience is embedded across all aspects of the

programme, including training, communications and evaluation
●  Facilitate or support lived experience-led peer support sessions
●  Create safe, meaningful opportunities for people to influence

and shape the programme

●  Ensure approaches are trauma-informed, person-centred, and

non-stigmatising

Monitoring, Evaluation and Learning

●  Develop and oversee systems for capturing outputs, outcomes,

and learning in line with KPIs and reporting requirements

●  Monitor delivery against agreed targets including training reach,

campaign activity, and engagement outcomes

●  Use both quantitative and qualitative data (including case studies

and partner feedback) to inform continuous improvement

●  Contribute to quarterly reporting and annual evaluation outputs
●  Ensure learning is shared locally and contributes to wider policy

and practice development

Communications and Campaigns

●  Lead the planning and delivery of local awareness campaigns

aligned with national activity

●  Ensure messaging reflects a prevention-focused, public health

approach

●  Work with partners to extend reach into communities,

particularly underserved groups

●  Support development of consistent language and messaging

across the local system

●  Use insight and data to target communications effectively

Operational Coordination

●  Coordinate delivery across multiple strands of the programme,

ensuring alignment and consistency

●  Manage timelines, delivery plans, and reporting requirements
●  Work closely with internal teams (including advice services) to

ensure joined-up delivery without duplication

●  Ensure appropriate governance, safeguarding awareness, and

data protection practices are embedded across activity

Strategic Development and Sustainability

●  Identify opportunities to strengthen and sustain gambling harms

prevention beyond the life of the grant

●  Contribute to funding bids, business cases, and future service

development

●  Support the development of an evidence base to inform future

commissioning and public health policy

●  Position the organisation as a leader in prevention-focused,

VCFSE-led system change

General Duties

●  Uphold the values and behaviours of Citizens Advice North

Lincolnshire at all times

●  Ensure equality, diversity and inclusion are embedded across all

areas of work

●  Work flexibly across locations including community and partner

settings

●  Undertake any other duties consistent with the role as required

Person Specification

Experience

●  Leading or coordinating programmes focused on prevention,

public health, or community development

●  Developing and delivering training, workshops or awareness

programmes

●  Building and managing partnerships across statutory and

voluntary sectors

●  Designing and implementing engagement or behaviour change

initiatives

●  Working with or embedding lived experience in service design or

delivery

●  Monitoring outcomes and using data to improve services
●  Experience of working with vulnerable or underserved groups

Knowledge and Understanding

●  Understanding of gambling harms as a public health issue and its

wider social and financial impacts

●  Knowledge of prevention, early intervention and behaviour

change approaches

●  Understanding of health inequalities and the role of

community-based support

●  Awareness of safeguarding, boundaries, and trauma-informed

practice

●  Knowledge of local systems including VCFSE, health and care,

and community infrastructure

Skills and Abilities

●  Strong leadership and programme management skills
●  Excellent communication and facilitation skills, with the ability to

engage a wide range of audiences

●  Ability to influence and build relationships across organisations

and sectors

●  Skilled in developing and delivering training and presentations

●  Ability to analyse and interpret data to inform decision-making
●  Strong organisational skills, able to manage multiple priorities
●  Confident using digital tools and systems for communication,

reporting and collaboration

Values and Approach

●  Commitment to prevention, equity and reducing inequalities
●  Strengths-based, person-centred and trauma-informed approach
●  Collaborative and partnership-focused working style
●  Commitment to continuous learning, reflection and

improvement

●  Passionate about empowering communities and strengthening

local systems

Terms and conditions

1.

Proficient salary

£34,861 per annum.

2.

Contract type

The current contract is currently secured to 31st March 2028.

3.

Flexibility

We are open to all discussions about flexible working. We want to
enable you to have a good work/life balance that suits your needs as
well as those of the business.

4.

Employee assistance scheme

We provide an employee assistance scheme managed by LifeWorks.
Benefits include:

●  24/7 - 365 telephone helpline
●  LifeWorks online support website
●  LifeWorks app
●  6 sessions of face to face counselling per issue – unlimited issues

per annum

●  Employee legal helpline
●  Consulting services – financial, debt advice, housing, relocation,
parenting, eldercare, work performance, health and wellness
advice and much more

●  Childcare and eldercare matching service
●  Savings on everyday purchases and life events
●  Access for family members and dependants – excluding

counselling and legal advice

5.

Annual leave

Annual leave is 28 days from 1st January to 31st December, plus 8 bank
holidays. We offer additional long service leave of 5 days after 4 years
of employment.

6.

Pension scheme

Citizens Advice North Lincolnshire provides an employer pension
scheme via Nest Pensions. Our contribution to the pension is 3
percent.

Further details of this scheme will be provided to the successful
applicant at offer and contract stage.

7.

Learning and development

Citizens Advice North Lincolnshire has a coordinated staff training and
development strategy. This will mean that training for your current job,
and future career developments will be provided and you will be
encouraged to take an active role.

8.

Disclosure and Barring Service checks (DBS)

The post is subject to disclosure of convictions under the Rehabilitation
of Offenders (Exemption) Act 1974.

9.

Equality and diversity

Citizens Advice North Lincolnshire recognises the positive value of
diversity, promotes equality and challenges unfair discrimination. We
recognise people with different backgrounds, skills, attitudes and
experiences bring fresh ideas and perceptions, and we wish to
encourage and harness these differences to make our services more
relevant and approachable. We are a Disability Confident employer.
We’re committed to changing attitudes towards disability, and making
sure disabled people have the chance to fulfil their aspirations.

Citizens Advice North Lincolnshire will not discriminate or tolerate
discriminatory behaviour on the grounds of race, colour, sex,
transgender, disability, nationality, national or ethnic origin, religion or
belief, marital/partnership or family status, sexual orientation, age,
social class, educational background, employment status, working
pattern, trade union membership or any other irrelevant factor in any
aspect of employment.

Our values include a commitment to equality and fairness, and to
valuing each other. All our employees are expected to have read and
understood our Equality and Diversity Policy and to ensure they
behave in accordance with its principles. Breaches of the policy may
lead to disciplinary action.

10.  Dignity at work

Citizens Advice North Lincolnshire is committed to providing a culture
in which all staff value each other and are able to work together to
their full potential in an inclusive environment free from harassment,
bullying and other unacceptable forms of behaviour.

Unacceptable behaviour in the workplace will be actively dealt with, all
complaints will be taken seriously, confidentiality will be respected and
victimisation of those that raise complaints will not be tolerated. Our
values include commitments to work together and value each other -
all our employees are expected to have read and understood our
Dignity at Work Policy and to ensure they behave in accordance with its
principles.

All staff are responsible for helping to create and maintain a positive
and inclusive working environment free from bullying and harassment.
All managers have a particular responsibility for ensuring a supportive
and inclusive working environment in which dignity at work is actively
promoted.

11.  Political Impartiality

An important part of the principle of impartiality is that Citizens Advice
North Lincolnshire staff are seen to be upholding the principle of party
political impartiality. To avoid possible misunderstanding or possible
conflicts of interest guidelines have been established on staff taking
part in party political activities. If you currently hold, or are intending to
stand for local or national party political office, we will expect you to
tell us about this if shortlisted for an interview.

12.  Location

Scunthorpe Central, Scunthorpe, North Lincolnshire.

This is a hybrid role and the successful candidate will be able to work
between home, community venues and the office.

13.  Hours of work

This role is full time working 36.25 hours per week.

14. 4 Day Working Week

Citizens Advice North Lincolnshire operates a 4 Day Working Week
model as part of our organisational approach to supporting wellbeing,
retention and productivity.

Under this model, staff work 80% of their contracted hours while
maintaining 100% of pay and 100% of expected productivity and
outcomes. The focus is on delivering high-quality work within a
reduced working week, supported by effective ways of working and
strong team collaboration.

Participation in the 4 Day Working Week is not a contractual
entitlement. The successful candidate will be eligible to opt into the 4
Day Working Week following successful completion of their
probationary period, subject to meeting required standards of
performance, contribution and service delivery.

The 4 Day Working Week operates within an organisational framework
to ensure service delivery, team capacity and organisational priorities
are maintained. Participation is therefore conditional and may be
reviewed, amended or withdrawn in line with organisational needs.

The recruitment process and how to apply

Please email your CV and cover letter alongside your answers to the
below questions to recruitment@citizensadvicenlincs.org.uk

1.  Please tell us about your experience of designing or delivering
prevention, public health, or community-based programmes.
What was your role, what did you do, and what difference did it
make?

2.  Please tell us about your experience of building and working in
partnership with other organisations, particularly across the
voluntary, community or statutory sectors. How did you develop
relationships and what was the impact?

3.  Please tell us about your experience of working with or

embedding lived experience in service design, delivery or
improvement. What approach did you take and what difference
did it make?

4.  Please tell us about your understanding of gambling-related
harm (or a comparable issue such as financial hardship,
addiction, or mental health) as a public health issue, and how
prevention and early intervention can reduce harm.

5.  Please tell us about your IT skills including use of CRM systems,
databases, MS Office, Google Suite and digital collaboration
tools.

  *Please note we will use the information you provide in your answers
to these questions to decide whether or not to invite you to an
interview. Please provide examples of past experience that clearly
demonstrate what we are looking for, and be precise about what you
did, how you did it and the outcome or result of your actions.

The deadline for applications is 1 May 2026

Interviews will be held on 12 May 2026

Disability

Please let us know if you require any adjustments to be made to the
application process or would like to provide any information you wish
us to take into account when we are considering your application. If

you are selected for an interview, we will ask you to let us know if you
have any access needs or may require reasonable adjustments to the
interview or assessment (if applicable) at that stage. Please be assured
that we will be supportive in discussing reasonable adjustments with
you at any stage of the recruitment and selection process.

Entitlement to work in the UK

A job offer will be subject to confirmation that you are permitted to
work in the UK in accordance with the provisions of the Asylum and
Immigration Act 1996. You will be asked to provide evidence of your
entitlement to work in the UK if you are successful and an offer of
employment is made.

Please note that Citizens Advice North Lincolnshire does not hold a
sponsor licence and, therefore, cannot issue certificates of sponsorship
under the points-based system.

References

All job offers are subject to the receipt of two satisfactory references:
One should be from your current or most recent employer or line
manager (if you are employed through an agency), or your course tutor
if you have just left full time education. The other should be someone
who knows you in a work related, voluntary or academic capacity. Both
referees should be able to comment on your suitability for the role.
References will only be taken up for successful candidates following
the interview.

Criminal convictions

Anyone who applies to work within Citizens Advice North Lincolnshire
will be asked to disclose details of unspent convictions during the
recruitment process.

Having a criminal record will not necessarily bar you from working for
Citizens Advice North Lincolnshire – much will depend on the type of
job you have applied for and the background and circumstances of

your offence. However, we are not able to employ anyone with a
conviction for a sexual offence against a child or vulnerable adult,
regardless of when the offence took place. All other convictions will be
considered on an individual basis.

Disclosure and Barring Service (DBS) disclosures are only requested
where proportionate and relevant to the post concerned. If the post
for which you are applying for requires a DBS disclosure, this will be
noted in the application pack.