Gallery Team Member

Candidate Pack
Gallery Team Member
Part Time, 18 hrs per week
Fixed Term Contract – 8 months
11th May – 6th December 2026

Introduction

The Wallace Collection is an internationally outstanding collection which contains unsurpassed
masterpieces of paintings, sculpture, furniture, arms and armour and porcelain. Built over the 18th and
19th centuries by the Marquesses of Hertford and Sir Richard Wallace, it is one of the finest and most
celebrated collections in the world. So that it could be kept together and enjoyed by generations of
visitors, the collection was given to the British Nation in 1897 and opened to the public in June 1900. It
was an astonishing bequest and one of the greatest gifts of art works ever to be transferred into public
ownership. The museum is internationally famous for its collection of French 18th-century art, Arms and
Armour and for its Old Master paintings.

The museum is managed by the Director Dr Xavier Bray, who reports to a board of Trustees appointed
by the Prime Minister, and is financed by a combination of grant-in-aid from central government and
self-generated income.

We aim to engage with and diversify our audience and attract over 500,000 visitors a year to the
museum.

CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION

Our priorities

The Collection is committed to providing access to as wide a public as possible and to helping visitors
engage with this diversity. Our goal is to create a place of understanding, cultural pluralism, curiosity and
learning. To do this, we plan to create a world-class visitor experience for all ages which stimulates
engagement with our collection through a new programme of exhibitions, major gallery refurbishments
and an enhanced and expanded digital presence.

Our strategic priorities are to:
• To maintain, research and preserve the Collection for future generations;
• To broaden and deepen visitor engagement, connecting with audiences onsite and digitally;
• To build and support a strong exhibition programme;
• To lay a strong financial foundation for the future;
• To embark upon a Masterplan programme to transform the museum.

CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION

Role summary

Gallery Team staff are responsible for ensuring the security and safety of the museum’s collections, staff
and visitors whilst providing a high level of customer service. The Gallery Team enforce fire, evacuation
and health and safety procedures whilst maintaining high standards of presentation and performance in
other areas ranging from delivering an engaging visitor experience to encouraging donations and
managing visitor access and flow.

The Wallace Collection is also one of the most popular venues in London for celebrations and special
events. Gallery Team members are integral to the successful operational delivery of these events.

This role reports to the Gallery Team Manager.

CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION

Role description

General

•

Safeguard the Collection, its building and furnishings against all hazards.

• Maintain order by ensuring that all visitors conform to the expected standards of behaviour and

conduct as set out in the Collection’s Visitor Admissions Policy.

• Apply the necessary controls and procedures to protect the Collection’s works of art from loss or

damage.

• Ensure that visitors or contractors do not touch the exhibits.

• Protect the safety of visitors at all times and follow the procedures relating to fire safety and

evacuation.

• Monitor crowd levels and visitor flow, implementing crowd management procedures as and when

necessary.

• Enhance visitors’ experiences by responding helpfully to queries from members of the public and
offering assistance where necessary, including assisting the public and other enquirers in finding
specific locations and facilities.

• Report and handle any incidents and concerns as they arise in the galleries.

• Positively and professionally represent the Collection to all visitors, ensuring uniforms are kept in

good order and reporting any defects immediately.

•

Support the daily operational needs of the Collection assisting as required across a range of visitor
services including the: Front Desk and Ticketing (sales, redemption and audio guide management).

• Monitor contractors on site, enforcing Collection regulations and ensuring health and safety best
practice is observed, reporting any incidents or concerns to the Gallery Team Manager and/or the
Gallery Team Supervisor.

• Carry out light cleaning duties.

• Perform other reasonable duties assigned by the Gallery Team Manager and the Gallery Team

Supervisor.

• Respond to all emergencies calmly and effectively within a timely manner.

• Respond to first aid calls (when trained).

• Contribute positively to improving visitor satisfaction.

Out of Hours Events (Optional)

• Monitor the safe delivery of equipment through the galleries during event set up and pack down.

• Ensure the safety of the Collection is maintained throughout the course of the event.

• Assist and direct guests as required.

• Cover ‘hot spots’ during set up and pack down.

• Escort and invigilate contractors.

•

Invigilate busy areas/assisting colleagues upon request and reporting concerns to the Gallery Team
Manager/Supervisor or Event Manager.

CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION

Person specification

Essential
• Experience of working within a security and/or customer facing role.
• General knowledge of health and safety and security issues.
• Highly organised and excellent time management skills.
• Proven interpersonal skills with the ability to work cohesively within a team.
• Demonstrable ability to deal calmly and confidently with demands from the public, including difficult

situations, maintaining a professional and courteous manner at all times.

• Proactive with the ability to problem solve.
• Clear and effective communication skills with competency in documentation and report writing.
• Adaptable with ability to approach situations with flexibility.
• A genuine interest in the security and preservation of the Collection’s objects and the ability to

provide a high level of service to its visitors.

CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION

Pay, benefits
and working hours

The salary for this role is £12,963.60 (£28,808 FTE) per annum.

In addition, the post-holder will receive 34 days annual leave including bank holidays and 2.5 ‘privilege’
days. Holiday entitlement will be pro-rated according to the length of fixed term contract. Employees are
also offered the following benefits:

• NEST Pension Scheme
• Eye Tests
• Occupational Health Service
• Annual Flu Jab
• Employee Assistance Programme

Services available 24/7 and 365 days per year to all employees
Free therapy service of up to six sessions per issue, per year (each session lasts 45-50 minutes)

• Access to Mental Health First Aiders
• Parental Leave
• Training and Development Opportunities

For this post, the normal working week, on average, is a four-day week in the period Monday to Sunday.
The normal working day will be 10.45am to 3.15pm Monday to Sunday

The work rota is based on a 7-week cycle pattern of rest days - Monday to Sunday.

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CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION

How to apply

Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links
provided on our website. Please note the equal opportunities form is used for monitoring purposes only
and does not form part of the selection process. Both forms should be emailed to
recruitment@wallacecollection.org by midnight 01/03/2026. Please note late applications or
applications via a CV will not be considered.

Interviews for the role will take place from, 24/02/2026 with final interviews scheduled for the week
commencing, 09/03/2026. Candidates who have been shortlisted for interview will be contacted after
the closing date. Due to the large number of applications we receive, it will not be possible to contact or
give feedback to candidates who have not been shortlisted for interview.

Start date: 11/05/2026

Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an
equal opportunities employer and welcomes applications from all sections of the community.

CANDIDATE PACK FOR PART TIME GALLERY TEAM MEMBER FTC - THE WALLACE COLLECTION