Fundraising Coordinator (Supporter Care Coordinator)

Vacancy type

Paid Vacancy

Function

Fundraising

Location

Head Office - Sully (Hybrid Working)

Salary

£25,509 - £27,727 per annum (depending on experience)

Contract type

Permanent

Contract hours

Full time

Weekly hours

Monday to Friday

Closing Date

19/04/2026

Ref No

1057

We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team.

About the role:

The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan.

The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters.  

The post holder will be required to work 3 days in the office and 2 days from home.

About you:

You must have good customer service skills to be able to respond to array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan’s work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.

Please see the attached job description and person specification for more information.

Our employee benefits:

• Holiday entitlement of 30 days plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Hybrid working and when onsite free secured parking.

Ty Hafan’s ambition is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values:  Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. 

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance. 

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

For any queries regarding the role, please email careers@tyhafan.org.

Agencies need not apply.