Fundraising and Supporter Engagement Officer

ZARACH PERSON SPECIFICATION

FUNDRAISING AND SUPPORTER ENGAGEMENT OFFICER

CRITERIA

ESSENTIAL

DESIRABLE

Qualifications

●  A relevant qualification or
training in fundraising,

administration, customer

service, data management

or a related field.

●  Working towards or interest
in professional development

(e.g. Institute of Fundraising

/ Charity sector training).

METHOD OF

ASSESSMENT

CV

Skills

●  Strong administrative and

●  Basic reporting or data

CV, cover letter and

organisational skills, with excellent
attention to detail.

handling skills to support
fundraising activity.

interview

●  Confident and professional written
and verbal communication skills.

●  Experience supporting
events, campaigns or
projects.

●  Ability to manage multiple tasks and

priorities effectively in a busy
environment.

●  Understanding of GDPR and
data protection principles.

●  High level of accuracy when working
with data and financial information.

●  Good IT skills, including experience
using databases/CRMs and Google
Workspace.

●  Ability to handle supporter enquiries

and complaints sensitively,

professionally and in line with

policies.

ZARACH PERSON SPECIFICATION - FUNDRAISING AND SUPPORTER ENGAGEMENT OFFICER - FEBRUARY 2026

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Experience

●  Experience in an administrative,

●  Experience working or

CV, cover letter and

supporter care, customer service or
similar role.

●  Experience dealing with members of
the public or external stakeholders.

●  Experience handling sensitive
information confidentially and

accurately.

volunteering in a charity,

interview

not-for-profit or
public-facing organisation.

●  Experience supporting
fundraising, marketing,

events or community
engagement activity.

●  Experience processing

financial transactions or

income (e.g. donations,

payments, invoices).

Personal

attributes

●  Highly organised, methodical and
reliable, with a strong sense of
ownership.

●  Supporter-focused, with empathy
and an understanding of the

importance of excellent supporter
experience.

●  Comfortable working with

Cover letter and

processes and systems, and

interview

motivated by getting things
“right”.

●  Flexible and adaptable in
response to changing

priorities.

ZARACH PERSON SPECIFICATION - FUNDRAISING AND SUPPORTER ENGAGEMENT OFFICER - FEBRUARY 2026

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●  Proactive and solutions-focused,
with the confidence to suggest
improvements to ways of working.

●  Calm and professional when dealing

with queries or complaints.

●  A collaborative team player who

enjoys supporting others to succeed.

●  Aligns with Zarach’s values of being
open, respectful, collaborative and
aspirational

●  Mission focused

A basic DBS check will be requested as part of the final stages of recruitment. Please email srish@zarach.org if you

would like to see our DBS policy.

ZARACH PERSON SPECIFICATION - FUNDRAISING AND SUPPORTER ENGAGEMENT OFFICER - FEBRUARY 2026

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