Fundraising and Supporter Engagement Officer

ZARACH JOB DESCRIPTION

FUNDRAISING AND SUPPORTER ENGAGEMENT OFFICER

February 2026

KEY INFORMATION

Salary

Hours

Starting at £25,625 with progression up to £29,725 p/a (FTE)

Full-Time (35 hours a week)

Some evening and weekend work required

Reporting to

Individual Giving and Supporter Engagement Manager

Holidays

Location

28 days, plus Bank Holidays

Hybrid role based between the Leeds warehouse and

home, with at least two days per week at the warehouse.

Some travel to other locations as required.

Term

An initial fixed term period of 12-months

MAIN AIMS OF THE ROLE

●  Champion and demonstrate a commitment to the pursuit of Zarach’s social

mission and values.

●  Play a vital role in supporting our fundraising campaigns and projects, helping

to recruit new supporters to the Charity and caring for them through careful

administration.

●  Deliver high-quality, collaborative service to all internal and external

stakeholders.

●  Support the administration and logistics of supporter engagement activity

across the Fundraising team.

KEY DUTIES AND RESPONSIBILITIES

SUPPORTER CARE

●

Interacting with existing and prospective supporters via multiple

communication channels, providing a professional, helpful and

supporter-focused first point of contact.

●  Supporting the delivery of supporter stewardship journeys, including welcome

communications, thank-you processes, event follow-ups and impact updates,

ensuring supporters feel valued and informed.

●  Processing fundraising donations accurately and in a timely manner, ensuring

all supporters receive appropriate, personalised and compliant

acknowledgements.

●  Maintaining accurate and up-to-date supporter records on Zarach’s CRM

(Salesforce), ensuring processes are consistent and compliance is maintained

in line with GDPR and internal policies.

●  Supporting data cleansing, segmentation and basic reporting to inform

campaigns and supporter engagement activity under the direction of the

Individual Giving and Supporter Engagement Manager.

●  Managing supporter enquiries and complaints related to fundraising, dealing

with them in a timely manner, ensuring they are recorded appropriately, and

resolving them with the support of the Individual Giving and Supporter

Engagement Manager where needed.

●  Proactively identifying opportunities to improve administrative processes,

supporter experience and ways of working within the Fundraising team,

sharing ideas with the Individual Giving and Supporter Engagement Manager

SUPPORTER ENGAGEMENT

●  Supporting the delivery of strategic projects in line with the Individual Giving

strategy.

●  Providing administrative and logistical support for Zarach-led fundraising

events, including bookings, supplier liaison, materials, supporter

communications and post-event administration.

●  Working with individual and community fundraisers to support their

fundraising efforts by helping set up campaign pages, sending out kit, and

inspiring them with stories and impact.

GENERAL

●  To be a champion and ambassador of the mission and values of Zarach in all

aspects of work and in all interactions with Zarach stakeholders.

●  Attend a quarterly (or other agreed frequency) 1-1 meeting and annual

appraisal with your line manager to support you in fulfilling your duties and

responsibilities and in reviewing your progress against set objectives.

●  Attend required meetings (internally and externally) that support the

development of Zarach, its team, ways of working and relationships with

stakeholders.

●

Identify and attend training that will support you in fulfilling your duties and

responsibilities, and professional development and in ensuring that Zarach

meets legal and best practice standards.

●  Follow all Zarach policies and procedures and terms of your contract.

●  Undertake any other reasonable duties that support the fulfilment of the main

aims of this post and the ongoing development of Zarach.

●  Manage any budgets assigned to you