Fulfilment Administrator

Do you enjoy keeping things organised, supporting others, and ensuring every task is completed to the highest standard?

As a Fulfilment Administrator, you’ll play a key part in making sure every item we send out makes a positive difference. You’ll bring energy and organisation to a busy, friendly team, helping to process orders, keep stock running smoothly, and support colleagues and volunteers to deliver great service. Each day offers variety, purpose, and the chance to contribute to work that directly supports our mission. If you enjoy staying organised, solving problems, and being part of something meaningful, this role offers a rewarding place to grow.

• Processing orders with accuracy and care to support timely fulfilment.
• Preparing and packing items to agreed standards.
• Keeping stock records up to date and reporting any issues.
• Working closely with colleagues and volunteers to maintain smooth operations.
• Responding to queries and providing clear, friendly communication.
• Supporting continuous improvement by suggesting practical changes.

• Strong attention to detail when processing information.
• Good communication skills and the ability to work well with others.
• Confidence using basic IT systems and updating records.
• Ability to organise work effectively and manage competing tasks.
• A positive, flexible, and solutions‑focused approach.
• Any experience in fulfilment, stock control, or administration would be desirable.

Interested? The closing date for applications is 23.59 on Wednesday 1st April 2026. Interviews commencing shortly after this date.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.