Front of House Assistant
We’re seeking people who are:
– Highly motivated and customer-focused
– Great communicators who enjoy working in a fast‑paced environment
– Happy to get stuck into a range of food and beverage duties
– Ready to bring energy, reliability, and a smile to every shift!
You must be able to work evenings, weekends, and key holiday periods, including Christmas and Easter.
Job Title: Front of House Assistant
Department: Front of House
Reporting to: Food & Beverage Manager
TERMS & CONDITIONS
Salary: £12.71 per hour [Grade 1]
Contract: Permanent
Working Hours: Annualised hours, averaging 20 hours per week over a 7‑day period. Evening and weekend work required
Holiday: 32 days (inc. statutory holidays) per annum pro rata
HOW TO APPLY
As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.
For this role we’re asking all candidates to click on the Apply Now link below and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:
- Tell us about yourself and why you want to work at the Northcott
- Tell us how your professional experience meets the person specification
- Tell us about what you might need support with if we were to offer you this role
And then upload a copy of your latest CV.
If you would like the information in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us at jobs@exeternorthcott.co.uk.
For an informal discussion about the role, please contact Chris Marklew, Food & Beverage Manager, c.marklew@exeter.ac.uk.
Closing Date: Monday 27th April 2026 at 9am
Date of Interviews: Week commencing 4th May 2026 at the Northcott Theatre
NB
We’ll pay travel expenses for candidates invited to interview.
KEY DUTIES & RESPONSIBILITIES
Operational
- To welcome and assist the audience at Exeter Northcott events.
- To maximise sales in the bar, cafe and confectionery kiosk.
- To provide information to audience members on the location of toilets and refreshment facilities, show running times and the use of special effects in the performances.
- To sell programmes, beverages, ices, sweets and merchandise.
- To inform the Duty Manager or Bar Supervisor immediately of any emergency i.e., fire, sudden illness or injury or disturbance.
- To be aware of the procedures for the safe evacuation of the audience; to assist the audience in any emergencies that may arise under the direction of the Duty Manager.
- To serve meals, clear tables in the restaurant and bar areas and wash dishes and glasses.
- To spot-check that the toilets are kept in a satisfactory state when the audience are on the premises.
- To ensure the auditorium’s cleanliness after each performance and to assist with the pickup of litter throughout the building.
General
- To be flexible and to undertake any other reasonable duties as requested by Management.
- To take an active part in co-operating with and supporting other staff and departments in the achievement of the company’s aims.
- To adhere to all Exeter Northcott policies (including Equal Opportunities and Child Protection).
- To be aware of, and comply with, rules and legislation pertaining to Health & Safety at Work.
- To be an advocate of the company.
- To attend company events and be aware of the breadth of the company’s work.
- To contribute ideas and suggestions for the increased success and effectiveness of the Exeter Northcott.
- To maintain confidentiality at all times particularly with respect to information that may be covered by the Data Protection Act
NB This job description may develop and evolve with the growth of Exeter Northcott Theatre and is not intended to be read as a complete account of all duties or responsibilities.
Person Specification
Essential
- Good articulacy, literacy and numeracy
- Excellent interpersonal and communication skills
- Available to work evenings, weekends & throughout holiday periods including Christmas & Easter
- Experience of cashing up / dealing with the reconciliation of monies
- Friendly and outgoing
- Excellent customer service skills
- Ability to work as part of a team
- Ability to work under pressure
- Reliable and punctual
- Conscientious
Desirable
- An interest in the arts and/or experience of working in a theatre.
About Exeter Northcott
Exeter Northcott is a city-wide organisation welcoming more than 100,000 people each year to live theatre and events at the Northcott Theatre on the University campus, and the Barnfield Theatre in the city centre. A registered charity, the Northcott offers a wide range of creative opportunities for and with the people of Exeter and Devon. These include year-round opportunities for young people through the Northcott Young Company; Elevate, a talent development programme for local artists and bespoke projects developed with community groups, schools, and other charities.
Exeter Northcott Theatre is a registered charity and is supported by the University of Exeter, Arts Council England and Exeter City Council.
Diversity & Inclusion
There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under-represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people from all backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, deaf and disabled people, LGBTQ+ people, or those experiencing barriers due to their socioeconomic background.
All deaf or disabled candidates who demonstrate that they meet the essential criteria for this role will be invited for interview.