Food and Beverage Operations Manager

Hospitality at Factory International is at the heart of how we bring Aviva Studios to life — every day and during major events.

Closing date - 8 July 2026Salary - £35,000 - £37,000 per annum (dependent on experience)

Please feel free to contact us at recruitment@factoryinternational.org if you require any support in completing your application . 

Food and Beverage Operations Manager Job Pack - download hereFood and Beverage Operations Manager Application questions - download here
Job Summary

To lead the day-to-day delivery of hospitality operations so that service is safe, efficient and delivered to a consistently high standard across all trading environments.

The key responsibilities for the Food and Beverage Operations Manager include;

Operational delivery

- Lead shifts across hospitality areas so that service is delivered smoothly and safely

- Maintain operational standards so that presentation, cleanliness and compliance expectations are consistently met

- Act as escalation point so that issues are resolved quickly and effectively

Team leadership

- Supervise and deploy team members so that roles are clear and performance is consistent

- Provide coaching during service so that capability improves and standards are maintained

- Foster a positive working environment so that teams are engaged and accountable

Workforce coordination

- Support staffing plans so that the right people are in place at the right time

- Ensure adherence to shift timings and structure so that labour is controlled and delivery is consistent

- Work with People Operations so that planning translates effectively into live delivery

Commercial delivery

- Monitor performance during service so that revenue opportunities are maximised

- Support stock control and reduce waste so that profit is protected

- Ensure correct pricing and product availability so that income is not lost

Event delivery

- Support planning and delivery of events so that hospitality integrates effectively with wider operations

- Adapt to changing conditions so that delivery remains stable under pressure

Safety and compliance

- Ensure all activity meets legal and organisational standards so that risk is managed

- Actively monitor safety during service so that issues are identified early

Flexibility

- Work across operational areas as required so that the wider venue delivers effectively

The person specification for the Food and Beverage Operations Manager are;

ESSENTIAL

- Experience in hospitality or event operations

- Strong leadership presence in live environments

- Ability to manage teams in fast-paced situations

- Good commercial awareness

- Commitment to high standards of service and safety

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to complete relevant statutory checks eg DBS (Factory International can support with processing and payment)

DESIRABLE

- Experience in large-scale or complex venues

- Interest in developing multi-skilled teams

- Enthusiasm for training, mentoring and support of emerging talent

When applying please do not rely solely on ChatGPT/AI software for your answers as it may not fully reflect your skills and experience and how they align with this role and we may decide to discount your answer if we believe it is solely generated by AI.

Locations

Aviva Studios

Our Mission

Through art, music and culture, in digital and physical space, our mission is to create the meeting points between imagined futures and real lives.

Throughout all our areas of work we will embody our values: Open, Inventive, Equitable, International, and Determined.