FOH Receptionist

Job Application Pack
Front of House (FOH) Receptionist
£19,881 per annum | Permanent | 30 hours per week although 40 hours will be
considered for the right candidate

We are proud to be the official charity of Plymouth Argyle Football Club. For over 25
years it has been our mission has been to inspire and make a positive difference to

Devon and Cornwall Communities.

Our outreach work, and the impact we have on the lives of the communities we
proudly serve, wouldn’t be possible without our incredible people. Trust staff truly
make a difference every day.

Mark Lovell - Argyle Community Trust Chief Executive Officer

Who we are
We are the leading sport for social good charity
in Devon and Cornwall, operating over 2,700
square miles. We utilise the prestige of football
and the reach of the club to inspire, engage,
and help people of all ages, genders, races, and
socioeconomic statuses, with a vision to ‘provide
opportunities to all people within our local
communities by inspiring and empowering them
through sport’.

What we do
Our work across Devon and Cornwall focuses
on removing barriers to participation and
offering opportunities that are accessible to
all communities in our operational area. We
maintain a focus on disadvantaged and isolated
communities, underrepresented groups, at-risk
children, young people, and adults. We strive to
work ethically and transparently in everything we
do.

Our values
We endeavour to uphold six core organisational
values:

Professionalism - our staff are role models,
coaches, mentors, and teachers and must
conduct themselves professionally.
Inclusivity - we believe in fair play and having
open access for all. We aim to celebrate diversity
and focus on the needs of each individual and
community.
Respect - we respect our partners, people, and
communities and aim to gain the respect of
others.
Excellence - we strive for excellence in all we
do to support our beneficiaries and ensure they
reach their full potential.
Honesty - we are open and transparent in all our
work and with the communities we serve.
Pride - we are proud of what the organisation
and its parent club represent.

Our mission
Our mission is to inspire and make a positive
difference to Devon and Cornwall communities
through the power of sport and the brand of
Plymouth Argyle Football Club. In short ‘We are
One Argyle.’

Our work strands focus on six key areas, all
aligning with our strategic aims which are to:
Empower people in the communities of Devon
and Cornwall to overcome inequalities and
raise aspirations by providing opportunities and
accredited attainment.
Promote physical participation and wellbeing
by encouraging healthier lifestyles and removing
barriers to participation.
Inspire supporters to engage with our
community outreach programmes.
Improve our systems and structures to ensure
we provide quality, efficient services that are value
for money.
Understand and measure the impact of our
programmes on the community.

Equality, Diversity and Inclusion
Argyle Community Trust is an equal opportunities employer and welcome applications from all suitably
qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Safeguarding
Argyle Community Trust is committed to safeguarding, protecting the welfare of all participants in our
programmes and promoting robust policies to ensure that our staff and volunteers adhere to safe practices.
Where regulated activity forms a part of the job role, the successful candidate will be subject to undertaking
enhanced DBS checks prior to employment.

Candidates are advised that in order to identify any matters that might relate directly to ACT’s legal duty to
meet the safeguarding requirements set out in KCSIE, online searches may be carried out on short-listed
applicants in order to identify incidents or issues related to a candidate’s suitability to work with children.

Position:
Location:
Offices:
Salary:
Contract:
Hours:
                                 right candidate. Some evening and weekend working is required
Reports to:

FOH Receptionist
Plymouth
The Hub at Foulston Park, Madden Road, Plymouth, PL1 4NE
£19,881 per annum dependant on experience
Permanent
30 hours per week preferred, although we are open to a 40 hour role for the

Development and Wellbeing Manager – Foulston Park

The Receptionist plays a key front-of-house role at our busy community facility at Foulston Park, acting
as the first point of contact for all visitors. You will create a welcoming, professional environment while
ensuring the smooth day-to-day operation of reception services.

This role combines customer service and administration, with a strong focus on managing bookings,
handling enquiries, and supporting visitors both in person and remotely. You will regularly respond to
enquiries via email, phone, and face-to-face, and use our booking systems to manage activity bookings,
memberships, and facility usage.

We are looking for someone who is highly organised, approachable, and adaptable, with excellent
communication and administrative skills. The role requires the ability to work at pace, manage multiple
priorities, and remain calm under pressure. You will be proactive, able to work independently, and
confident collaborating as part of a wider front-of-house team.

This is an exciting opportunity for an enthusiastic individual to play a vital role in delivering a positive
experience for all customers and supporting a thriving community facility.

How to Apply
If you can meet the specifications and would like to become part of the Argyle Community Trust team,
please complete our online application form.

https://hr.breathehr.com/v/front-of-house-receptionist-45801

You will be given the opportunity to upload a covering letter and CV should you wish to do so however,
for safer recruitment purposes, we do not accept application by CV only.

If you would like further information or wish to discuss the post contact ACTrecruitment@pafc.co.uk.

For more information about the work of Argyle Community Trust and our strategic aims visit https://
argylecommunitytrust.co.uk/about-us/.

Closing date for applications - Sunday, 29 March 26
Shortlisting date - Monday, 30 March 26
Interview date - Wednesday, 8 April 26

We encourage early applications as we reserve the right to close the role early upon appointing a suitable
candidate.

There has never been a more exciting time to work for Argyle, as Plymouth Argyle and Argyle Community
Trust continue to develop their portfolio across the city. The investment in facilities will establish the Club
and Trust as a leading force for change in the community for generations.

Argyle Community Trust, Plymouth Argyle, Plymouth City Council, Plymouth Albion RFC, and Devonport
Community Leisure Limited (DCLL) have come together to transform the old Brickfields site into a sport-
ing centre of excellence and asset for the wider Plymouth community.

Extensive community and sport facilities will include new grass and all-weather 3G pitches, athletics facili-
ties, play zones exclusively for public use, better public access, landscaped public areas, and parking.

The Hub at Foulston Park, the newly opened community hub, sits at the heart of the city and aims to pro-
vide superb facilities to support the ambitions and needs of one of the communities the charity proudly
serves, providing vital outcomes for local people, and delivering on the important aims and objects of the
charity. A beacon of positive activity for the community to be proud of for generations.

The Hub will provide a thriving new community space accessible for local people and give the Trust and
associated partners the ability to provide members of the local community with access, support, and
equipment to reduce health inequalities, promote wellbeing, and become a beacon for local community
activity provision.

The wide-ranging offering will significantly exceed what has been available for the community in previous
years, including education and employment programmes, adult education, wellbeing support, a dedicat-
ed space for youth services, a soft play centre, new, affordable gym, and a community café.

Working for Argyle Community Trust is already a rewarding and exciting career. Our staff make a differ-
ence to the lives of people across the region every single day and no two days are ever the same.

Argyle Community Trust Chief Executive Officer Mark Lovell said: “This is an extremely exciting and histor-
ic period in the history of Argyle on and off the pitch, and staff have a real opportunity to be involved in
innovative projects in collaboration with some of the leading businesses in the city.

“Our focus is to ensure The Hub becomes integral to the local community’s health and wellbeing and a
focal point for everyday activities. The Hub will make a significant difference to the local community and
ensure a local facility remains a community asset.”

JOB DESCRIPTION

Primary Objectives of the Role

•  Deliver a welcoming, professional front-of-house experience, ensuring all visitors are greeted, signed

in, and supported throughout their visit.

•  Manage bookings and customer enquiries efficiently across multiple channels (in person, phone, and

email), ensuring accurate use of the centre’s booking systems.

•  Provide high-quality customer service, ensuring all visitors have a positive and enjoyable experience.
•  Support the safe and efficient day-to-day operation of the facility, including adherence to health a

safety procedures and emergency protocols.

•  Actively promote the Trust’s programmes, services, and membership options to maximise participation

and engagement.

Delivery and Quality

•  Act as the main front-of-house contact, welcoming visitors, managing admissions, and ensuring all

users are correctly signed in.

•  Respond to all enquiries (face-to-face, phone, and email) in a timely, professional, and helpful

manner.

•  Process and manage bookings for classes, courts, events, and facility hire using the centre’s booking

systems.

•  Support customers with membership enquiries, applications, renewals, and cancellations.
•  Maintain a high standard of presentation across reception and public areas, ensuring a clean,

welcoming environment.

•  Promote memberships, activities, and services, supporting cross-selling and upselling opportunities

where appropriate.

•  Support the delivery of hospitality services, including café operations and occasional food and

beverage service.

•  Assist with the coordination of events, site visits, tours, and customer viewings.
•  Monitor and respond to sales and event enquiries, supporting the conversion of leads into bookings.
•  Manage deliveries, stock levels (including café, first aid, and stationery), and ordering processes as

required.

•  Follow financial procedures including point-of-sale operation, cash handling, cashing up, and float

management.

•  Provide general administrative and operational support, including basic reporting as required.
•  Maintain confidentiality and comply with GDPR and data handling procedures at all times.

Knowledge and Understanding

•  Maintain up-to-date knowledge of services, programmes, and activities delivered by the Trust.
•  Support the promotion of services through accurate and up-to-date displays, signage, and materials.
•  Engage with training and continuous professional development as required.
•  Monitor and maintain individual performance and service quality standards.

Safety

•  Ensure all visitors are safely admitted, signed in, and comply with site procedures.
•  Follow all Health & Safety, safeguarding, and emergency operating procedures.
•  Administer First Aid where required (training provided if necessary).
•  Monitor behaviour and activity within public areas to ensure a safe and welcoming environment.
•  Maintain control of keys, access points, and secure areas.
•  Manage lost property and incident reporting processes.
•  Ensure all required documentation (e.g. hirer compliance) is valid and up to date.
•  Accurately complete accident/incident reports and report defects promptly.
•  Comply fully with GDPR and data protection requirements.

Engagement and Communication

•  Build positive relationships with customers, colleagues, and external stakeholders.
•  Take a proactive approach to understanding customer needs and gathering feedback.
•  Resolve customer queries and complaints professionally and in line with procedures.
•  Support marketing and promotional activity, including social media where required.
•  Assist with monitoring and evaluation processes.

•  Act as a key point of communication between departments, staff, and facility users.

Core Responsibilities

•  Prioritise Health & Safety and Safeguarding in all aspects of the role.
•  Take personal responsibility for delivering duties in line with Trust policies and procedures.
•  Contribute positively to the reputation of the Trust through professional conduct and relationship

building.

•  Strive for high standards and uphold the Trust’s values in all areas of work.

Person Specification

Qualifications and Experience

Experience working in a front-of-house or reception-based role

Experience delivering high-quality customer service in a busy, customer-focused environment

Experience handling enquiries and bookings via phone, email, and face-to-face

Experience using booking systems, CRM systems, or similar digital platforms

Experience working in a leisure, hospitality, or community setting

Customer Service qualification (Level 1 or above).

First Aid at Work qualification, or willingness to undertake training

Knowledge And Understanding

Strong understanding of customer service standards and the ability to create a welcoming, positive and
efficient reception environment

Ability to manage a fast-paced service environment while maintaining high standards of customer care

Strong organisational and problem-solving skills, with the ability to prioritise tasks and respond effec-
tively during busy periods
Confident communication skills and the ability to work collaboratively with colleagues across the wider
Hub team

A proactive and responsible approach to health and safety, safeguarding and operational compliance

Flexible approach to working hours, including evenings and weekends as required

Staff Skills and Attributes

Proven relationship-builder at all levels with strong interpersonal skills

Behave in an inclusive and respectful way, always representing the positive EDI values of the trust

Ability to accurately convey meaning and deliver information in a clear and engaging way including face to face
presentations and written materials

Understand obligations regarding confidentiality, information sharing and GDPR

Good standard of English in both written and verbal communication; effectively conveying information
at an appropriate level

Respond positively to feedback and strive for high standards and excellence in all aspects of the role.

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Relationships

Key Internal Relationships

Key External Relationships

Head of Facilities

General Manager

Facility clients and clubs

External Groups and Group Leaders

Development and Wellbeing Manager

Local Community residents and visitors

Operations Manager

Key stakeholders and funders

Designated Safeguarding Officer

Health and Safety Manager

Benefits - WHy work for us?

We aim to ensure we look after our staff welfare and provide fair opportunities across the charity. Argyle
Community Trust offers incentives and progression based on key performance indicators, appraisals and
added value to the Trust.

Relevant qualifications and training

Ticket incentives for staff

An opportunity to buy back on holidays

Free access to courses for your children across
Trust provisions

Club kit

Other Benefits

Holiday allowance based on service - After five years of service your holiday
entitlement will increase by one day each year, enabling you to increase your
holiday allowance by up to four days

Healthcare cash plan after successful completion of probation period,not
contractual but based on how the charity performs

Role Dependent Benefits
The Trust will also consider individual requirements needed to
complete a role including:

Free onsite car parking

No unsociable hours

Plymouth Argyle Football in the Community Trust trading as Argyle Community Trust
Plymouth Argyle Football Club, Home Park, Plymouth, Devon, PL2 3DQ
www.argylecommunitytrust.co.uk
community@pafc.co.uk
01752 427144

Scan to view our 2023/24
Impact Report

@argyletrust

Company Number 06797988
Registered Charity Number 1128906
VAT number 478581341