Fitness Manager

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As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards.

You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am – 10pm so flexibility with working hours is required.

Key Responsibilities
Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this
Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift.
Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate
Continuously review fitness equipment, programmes and activities, developing and improving as required.
Accountable for the fitness budget, stock takes and inventories
Supporting the centre to achieve targets and fitness KPIs.
Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle

Experience and Qualifications Required
Previous experience working as a Fitness Manager
Be a minimum of Level 2 fitness qualified or equivalent
Ideally hold or be able to work towards a First Aid at Work Qualification
Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ)
The ability to meet set targets and deadlines, and be pro-active in your duties
The ability to mentor, motivate, coach and develop team members and customers to achieve their potential
Excellent communication skills and experience delivering first class customer service is also essential

Location: Heston, Hounslow

Created date: March 26, 2026

Closing date: April 26, 2026

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