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Key duties and responsibilities
- Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
- Design, implement and support a dynamic fitness programme, including gym-based training, group exercise classes, specialist wellbeing sessions and performance programmes.
- Ensure programmes reflect current industry trends and evidence-based practices.
- Support gym and group fitness teams to ensure high standards of delivery, safety, environment and customer service.
- Support staff recruitment and development including performance monitoring.
- Oversee all health and safety protocols, including risk assessments and safety of gym equipment to provide a secure and compliant environment for staff and customers.
- Create and curate high-quality content for social media platforms to enhance visibility, attract new members, and support community engagement in collaboration with High Life Highland marketing team.
- Introduce cutting-edge fitness concepts, technology integration (e.g., virtual classes, fitness apps), and inclusive programming for all demographics.
- Regularly review and refresh offerings based on market research and member feedback.
- Plan, organise, and deliver engaging fitness events and challenges that promote member participation, community engagement and wellbeing
- Develop partnerships with fitness brands, local businesses, and health professionals to enhance service delivery and generate income.
- Identify sponsorship and funding opportunities to support programme growth.
- Work in close coordination with sport’s governing bodies and partner organisations to ensure the provision of high-quality, inclusive fitness services.
- Recruit, train, and lead fitness instructors and gym staff, fostering a culture of excellence and continuous improvement
- Monitor KPIs such as participation rates, retention, and revenue.
- Prepare reports for senior management and contribute to strategic planning.
- Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
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