First Contact & Caseworker - Macmillan

We have following job vacancies at the moment!

Jobs

We are looking for a compassionate and motivated individual who is passionate about delivering high-quality support to people facing some of life’s most challenging circumstances.

You will be a strong team player with excellent attention to detail, outstanding interpersonal skills, and the ability to thrive in a busy and demanding environment. A positive, proactive approach and a genuine commitment to helping others are essential.

About the Role

As part of our Macmillan project team, you will provide a comprehensive welfare benefits advice service to people affected by cancer and their families. Through expert casework and advocacy, you will help clients maximise their income and access the financial support they are entitled to, reducing financial pressures so they can focus on treatment and recovery.

The role involves:

• Providing welfare benefits advice and casework support.
• Assisting clients to access welfare benefits and other sources of financial assistance.
• Advocating on behalf of clients where appropriate.
• Delivering a sensitive, client-centred service to people affected by cancer.

Our Macmillan service plays a vital role in supporting individuals and families during an exceptionally difficult time. Alongside your technical knowledge, your empathy, communication skills, and ability to build trust will be key to making a meaningful difference in people’s lives.

Hours Available

We have a total of 1.6 FTE available. Between 0.6 and 1.0 FTE may be allocated to a Trainee Welfare Benefits Adviser candidate.

Salary

Qualified Welfare Benefits Adviser: £31,997 per annum (full-time equivalent)

Trainee Welfare Benefits Adviser: £28,800 per annum (full-time equivalent)

Want to Find Out More?

If you would like an informal discussion about the role, please contact:

Susan Sutterby
susan.sutterby@citizensadvicebristol.org.uk

Closing Date

5.00pm, Friday 19 June 2026

How to Apply

Please read our Guidance Notes for Applicants before completing your application.

When you are ready to apply, please complete the application form using the button below.