FINDING HELP FORUM COORDINATOR

Job Title

FINDING HELP FORUM COORDINATOR JOB DESCRIPTION

Hours

15 hours per week – Fixed Term Contract Ends 31st August 2026

Location

Cambridge City

Reports to

Wellbeing Manager

Role Summary:

The ‘Finding Help Forum’ is a multi-agency, fortnightly meeting held in person in Cambridge City,
dedicated to providing coordinated support for individuals and families with complex needs. By
fostering collaboration among various agencies and organisations, the Forum operates in a person-
centred way. Encompassing a wide range of issues, including mental health, housing, social care,
isolation, lifestyle changes, and domestic violence, ensuring that participants receive comprehensive
and integrated support tailored to their unique circumstances.

The coordinator of the Forum plays a pivotal role in managing these meetings. This role is
responsible for organising and facilitating the sessions, ensuring effective communication and
collaboration amongst partners, and supporting the overall functioning of the meeting. This role is
crucial in achieving effective and efficient outcomes for participants. Enhancing health, wellbeing,
and social outcomes for participants by promoting collaboration and communication among partner
organisations.

Principal Tasks:

 Working with an understanding of elements of wellbeing and other support within Care Network
and in the community or on-line, and using a person-centred and strengths-based approach, you will
facilitate the connecting of individuals with the support they need to improve their lives. Provide the
safe space for a citywide triaging function for complex cases to reduce duplication and ensure timely
access to appropriate services across Cambridge. Raise community awareness about the forum and
its services.

 Under the guidance of the Wellbeing Manager:

• Remind partners of the fortnightly in-person multi-agency meeting through engaging email

communications and prepare for each meeting.

• Ensure co-chairs are in place for each meeting and brief them on the agenda. Provide necessary

support to co-chairs to ensure the meetings run smoothly.

• Make sure each partner has the correct information, including the welcome pack, ahead of the

meeting, especially if are new to the meeting.

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• Support partners in the sharing of their resources with the other partners attending the fortnightly

meetings through email communications.

• Ensure all partners have had a ‘what matters to you’ conversation and have consent from the

participant to share their details.

• Maintain up-to-date contact details of invited partners and ensure consent is obtained for group

email communications, storing these securely and in-line with GDPR.

• Serve as the main point of contact for partners regarding the meeting and any pre-meeting

questions.

• Regularly review the content and develop it as a resource to help organisations understand the role

of the forum.

• Facilitate a meeting culture that encourages partners to build relationships and share details so

collaborative working can be achieved outside of the forum too.

• Note case discussions during each fortnightly meeting including the ideas suggested, the proposed
next steps, any personal budget requests and the outcome of such requests. Store this information
anonymously and in line with GDPR for data reporting, including on Care Network's CRM system.
Support The Finance Manager with these requests where needed.

• Document cases, discussions, ideas suggested, and actions with designated owners.

• Gather regular feedback both formally and informally.

• Conduct data analysis to generate insights and present regular updates during project meetings.

• Organise training sessions as and when appropriate in partnership with others.

• Follow the guidance of line manager as required, attend training, supervision and team meetings.

• Actively promote the Wellbeing Service and the wider Care Network services, with relevant

partners and organisations and through events, networking and raise awareness of all services,
among potential clients, volunteers, referrers, and within the wider community.

• Work closely with internal Care Network colleagues to maintain useful local information, such as

contact numbers of other services or agencies to whom clients may wish to be referred onward to.

• Keep abreast of any local issues, developments or opportunities that could affect Care Network’s

services and inform colleagues at appropriate levels within the organisation.

• Be aware of and comply with Care Network’s Data Security and Protection Policy, ensuring

confidentiality of client information. Demonstrate a commitment to Care Network’s values and
behaviours as well as Equal Opportunities, Health & Safety, Safeguarding and other relevant
policies in all areas of responsibility.

• Contribute case studies, reports and articles for Care Network’s contract reporting, meetings,

newsletters, website and social media.

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• Consider the impact of your actions on other projects, delivering a ‘one team’ approach for the

benefit of our clients.

• Carry out any other task requested by the line manager that may reasonably be regarded as within
the nature of the duties and responsibilities/grade of the post as defined, subject to the proviso
that normally any permanent changes will be incorporated into the job description or your contract
of employment.

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PERSON SPECIFICATION – FINDING HELP FORUM COORDINATOR

Educated to GCSE level A*-C or equivalent in English and

Essential Criteria
•
Maths
•
Word and Excel
•
parts of the county, including our offices in Hardwick and Chatteris

Driving license and access to vehicle to travel to various

Excellent working knowledge of Microsoft

Desirable Criteria
•
•
•

Intermediate or higher Word training
Office / business administration level 3 or equivalent
PowerPoint experience

Two years admin experience
Ability to work collaboratively across teams to achieve goals
Experience of using a CRM system or databases accurately

Essential Criteria
•
•
•
and proficiently
• Experience of a role working alone and using initiative in decision
making.

Desirable Criteria
•
•
•
•

Two years senior admin experience
Experience of working in a voluntary sector organisation
Experience Co-chairing meetings and minuting meetings.
Experience of working with vulnerable adults

Qualifications & Training

Experience

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Essential Criteria
•
and share work and collaborate with others

Understanding of online tools and resources to organise

Understanding of the relationship between statutory and

Desirable Criteria
•
voluntary organisations
• Understanding of the healthcare and Adult
Social Care system

Professional communication skills (written and verbal) in

Present information effectively (informative, interesting

Essential Criteria
•
formal and informal settings with a confident and professional
manner
• Ability to multi-task with excellent organisational and time
management skills, with a systematic approach to problem
solving
•
and persuasive) to a range of audiences
•
Effective problem-solving skills
•
Comfortable and competent in using online meeting
platforms
•
prioritise, plan and organise day-today activities ensuring
deadlines and objectives are achieved and setting expectations
•
•
•

Good attention to detail and high levels of accuracy
The ability to work independently
Extensive IT skills

Excellent time management skills with the ability to

Desirable Criteria
•

Presentation skills

Knowledge

Skills

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Capacity for learning new skills quickly and taking

Determined to find solutions to challenges that arise,

Ability to remain calm under pressure
Flexible and receptive to change
Ability to work from home, using all remote resources to

Essential Criteria
•
maintaining motivation and focus, using initiative
•
ownership of development needs
•
•
•
operate in an effective manner
•
work streams simultaneously, including client support
• Willing to act in a manner that supports effective team
working
Committed to equal opportunities
• Flexibility in working hours to meet business needs.

Demonstrate a ‘can do’ approach to manage multiple

Aptitude & Characteristics

March 2026