Field Care Supervisor
APASEN
Redbridge and Barking and Dagenham
Full-time
Listed today
APA/ HCS/OOH/08/22
Authority:
APASEN
JOB DESCRIPTION
Department /
Division:
Working Hours
21 hours per week
Job Title:
Field Care Supervisor
Responsible
To:
Grade / Salary
Range:
HOME & COMMUNITY SERVICES
(Redbridge and Barking and Dagenham))
Care Coordinator
Pro rata £25,584 per annum
About Apasen
Apasen is a UK‑registered charity founded in 1984, delivering person‑centered home and community
services. We promote independence, choice, wellbeing and dignity for people with diverse needs. Apasen
operates within the Care Quality Commission (CQC) Single Assessment Framework and is committed to
delivering safe, effective, caring, responsive and well‑led services supported by strong staff training,
governance and community partnerships.
Job Purpose
To supervise and support Care/Support Workers, ensure high-quality and safe care delivery, and maintain
person-centred services that enable individuals to remain independent in their own homes. The Field Care
Supervisor is responsible for assessments, reviews, risk management, ECM monitoring, accurate record
keeping, and day-to-day oversight of service delivery in line with organisational policies and CQC
standards
Key Responsibilities
Care Quality, Assessment & Review
• Complete service user assessments, care plans and risk assessments.
• Carry out regular reviews and update documentation as needs change.
• Attend first visits to introduce Care Workers and ensure safe handover.
• Monitor care delivery through spot checks, observations and quality audits.
• Ensure medication support is delivered safely and recorded accurately.
•
• Maintain accurate, timely and compliant records in line with organisational policy, GDPR and
Identify and escalate changes in service user needs promptly.
regulatory requirements.
Staff Supervision, Performance & Development
Identify training needs and support staff development.
• Provide day-to-day supervision, guidance and support to Care/Support Workers.
• Conduct competency checks, shadowing and field-based training.
•
• Address performance concerns in line with organisational procedures.
• Promote safe working practices, professionalism and adherence to policies.
• Participate fully in supervision, training, appraisal and 1-to-1 meetings.
ECM (Electronic Call Monitoring), Digital Systems & Data Maintenance
• Monitor real-time visit data (log-in/log-out) using the ECM system (e.g., BIRDIE).
• Respond promptly to alerts, missed calls, late visits or discrepancies.
• Collate accurate records of completed visits for operational and finance teams.
• Support Care Workers with troubleshooting ECM issues and app usage.
Home & Community Services
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• Train new Care Workers on downloading, navigating and using the ECM app.
• Ensure all digital and paper-based records are accurate, complete and maintained to a high
standard.
• Update care plans, risk assessments, visit logs and service user information promptly.
• Carry out regular data audits to ensure accuracy, consistency and compliance.
• Report any data errors, gaps or concerns to management.
APA/ HCS/OOH/08/22
Scheduling, Monitoring & On-Call
• Support Care Coordinators with allocating unassigned calls.
• Allocate calls during on-call shifts and complete visits when required.
• Ensure all changes to schedules are communicated promptly.
• Participate in the on-call rota to provide emergency support.
Safeguarding, Safety & Incident Management
Identify, prevent and respond to safeguarding concerns in line with policy.
•
• Attend safeguarding investigation meetings when required.
• Report incidents, accidents, near misses and quality concerns promptly.
• Monitor hygiene, infection control and equipment safety in service users’ homes.
•
• Ensure all work is carried out in accordance with Health & Safety legislation.
Implement and review risk assessment action plans.
Communication & Partnership Working
• Maintain professional communication with service users, families and carers.
• Liaise with colleagues, health professionals and external agencies.
• Support consistent delivery of person-centred, outcome-focused care.
• Provide accurate information for management reporting and decision-making.
CQC Compliance
The Field Care Supervisor supports the organisation in meeting CQC requirements by:
• Following safe working practices and organisational policies.
• Maintaining accurate and up-to-date care documentation.
• Promoting person-centred, dignified and responsive care.
• Supporting quality monitoring activities such as spot checks and audits.
• Escalating concerns promptly to management.
• Being prepared to support CQC inspections and contribute information for CQC
submissions when required.
Professional Conduct, Values & Compliance
• Maintain confidentiality and professional boundaries at all times.
• Promote equality, diversity and inclusion.
• Uphold organisational values, promoting dignity, respect and independence.
• Ensure all duties are carried out in line with organisational policies, procedures and regulatory
standards.
Flexibility Clause
The post holder may be required to undertake other reasonable duties consistent with the role and
organisational needs.
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APA/ HCS/OOH/08/22
Essential Criteria
Essential
• NVQ/QCF Level 2 in Health & Social Care (working towards Level 3).
• Minimum 2 years’ experience in health or social care.
• Strong communication, organisational and supervisory skills.
• Ability to complete assessments and risk assessments.
• Knowledge of safeguarding, medication procedures and care legislation.
• Ability to work under pressure and manage emergencies.
• Ability to travel within the borough.
• Confidence using digital systems, including ECM platforms.
• Strong attention to detail and commitment to accurate record keeping.
Desirable
• Level 3 Risk Assessment certificate.
• Experience supporting older people, LD, MH or physical disabilities.
• Ability to speak Bengali (Sylheti).
• Full driving licence and access to a vehicle.
I confirm I have read and understand the role as specified above. I understand this Job Description is
subject to change in accordance with the needs and aims of the business.
SIGNED:
..........................................................
DATE:
………………….……….………….….
PRINT
NAME:
................................................
........
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APA/ HCS/OOH/08/22
Home & Community Services
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