Family Support Worker - Prisoner Family Services - HMP Whitemoor

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Permanent Part-time post working 10 hours average worked over 2 weeks:

We run the visit centre on Mondays/Thursdays/Saturdays & Sundays, and the rota-based shift pattern for this post is as follows:

• Week 1; 5 hours worked on Monday (11:30am – 4:30pm)
• Week 2: 15 hours worked on Saturday, Sunday and Monday (11:30am – 4:30pm)

Although a degree of flexibility will be required at times to meet operational demand.

Salary £6,552 per annum pro rata based on 10 hours average per week

(FTE £22,932 per annum based on working 35 hours per week) (Real Living Wage)

Based in HMP Whitemoor Visitors’ Centre

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Whitemoor, providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Whitemoor is part of the HMP High Security Estate and offers a unique opportunity work in this restricted yet high-profile environment. You will be required to obtain and retain additional enhanced security vetting above that of the main HMP estate.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre, Tea Bar, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

Ideally, you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills, sometimes under challenging circumstances, whilst embracing a non-judgemental and empathetic work ethic.

Please note: You will need to have access to your own transport as HMP Whitemoor is not accessible by public transport.

To apply, please click on the Apply Online button.

Closing date for applications: 5pm, Friday, 20 th February 2026.

 

Safeguarding and DBS requirements for your role:

Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.

Closing Date: 20/02/2026

Cambridgeshire

£6,552 per annum pro rata based on 10 hours average per week

The Provide Community Grant scheme offers grants to charities and community interest companies that focus on health and social care support.