Facilities Coordinator

Job Description

Job Title: Facilities CoordinatorContract Type: PermanentSalary: £32,132.06 per annum Working Hours: 37.5 per weekWorking Pattern: Mon - Fri - 8:00am until 4:00pmLocation: Camden/ London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Facilities Coordinator

The postholder would be responsible for the day to day operations and management of facilities within Arlington.

Arlington is the largest mixed use homeless hostel in the UK and the flagship support services for One Housing. Alongside its 95 supported homes for former rough sleepers it has 44 low-rent independent studio flats, social enterprises and commercial businesses in a mixed vibrant environment all under one roof, where our customers can be motivated to get on the right track and find a way to independence. Arlington is also the central office for Care and Support.

The facilities coordinator helps our staff to get as much as they can out of their facility, assisting them in meeting their business objectives. The aim is to help the customer to function effectively on a day-to-day basis, and to provide a safe, efficient and comfortable living and working environment for customers and staff.

As well as the building itself, facilities management is also concerned with support services including, security of the building, cleaning and health and safety and environmental regulations. All these services have a direct impact on the daily lives of the residents and staff within Arlington.

About you

We are looking for someone with:

· Experience of working within the Housing or Facilities management sector.

· Educated to GCSE level or equivalent

· Good working knowledge of Microsoft Word, Excel and Outlook

· Good inter-personal skills

· The ability to coordinate and direct repair and cleaning teams

· Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations – office moves or new offices open / closing

· Ability to be flexibility over working times as out of hour’s cover will be required including evenings and weekends for project / building works

· Awareness and commitment to providing a customer focused service

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension

• 28 days holidays plus bank holidays

• Flexible working options available

• Investment in your learning, personal development and technology

• A wide range of benefits

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to be considered. 

Role profile 

The postholder would be responsible for the day to day operations and management of facilities within Arlington.

Arlington is the largest mixed use homeless hostel in the UK and the flagship support services for One Housing. Alongside its 95 supported homes for former rough sleepers it has 44 low-rent independent studio flats, social enterprises and commercial businesses in a mixed vibrant environment all under one roof, where our customers can be motivated to get on the right track and find a way to independence. Arlington is also the central office for Care and Support.

The facilities coordinator helps our staff to get as much as they can out of their facility, assisting them in meeting their business objectives. The aim is to help the customer to function effectively on a day-to-day basis, and to provide a safe, efficient and comfortable living and working environment for customers and staff.

As well as the building itself, facilities management is also concerned with support services including, security of the building, cleaning and health and safety and environmental regulations. All these services have a direct impact on the daily lives of the residents and staff within Arlington.

Principle Outputs & Responsibilities

· Principle contact for Renovo, cheques and other all contractors coming into the Arlington Building.

· Building and maintaining strong Strategic relationships including meetings, KPIs, SLAs, contract review, and VFM.

· Liaison with internal partners including Care and Support, Finance, Development and Central Operations

· Lead on the property’s Health and Safety and Fire Safety compliance

· Training and technical advisor for GMs, colleagues and in liaison with the central team

· Manage the facilities within Arlington.

· Review contract terms and contractor performance on a regular basis to ensure that a value for money, high standard service is consistently achieved.

· Negotiate new contracts with providers as appropriate

· Oversee the Health & Safety - Work Station Assessments within Arlington.

· Responsible for the security and key holding of office buildings. Assist in maintaining video security - Assist in arranging installations, maintenance and call out arrangements of Intruder alarms, fire alarms, access/security control systems within offices

· Implement security procedures regarding building, contents, and staff.

· Oversee contract security in conjunction with Security Company out of hours call out.

· Ensure that all tasks are log via the service now system, send reports when required on a monthly basis’s.

· Arrange for office repairs and maintenance to be carried out to appropriate standard and regular

· annual servicing of appliances

Knowledge, Skills and Experience

Essential 

· Experience of working within the Housing or Facilities management sector.

· Educated to GCSE level or equivalent

· Good working knowledge of Microsoft Word, Excel and Outlook

· Good inter-personal skills

· The ability to coordinate and direct repair and cleaning teams

· Ability to work on own initiative work under pressure to meet deadlines and deliver projects on time i.e. office relocations – office moves or new offices open / closing

· Ability to be flexibility over working times as out of hour’s cover will be required including evenings and weekends for project / building works

· Awareness and commitment to providing a customer focused service

· Build and maintain effective links with all Staff, Contractor and external Customers

· Health and Safety awareness

· Ability to work as part of a team and on own initiative

· Knowledge of current legislation, regulation and best practice and the ability to use this knowledge to develop staff and services

Desirable

· Experience working as a Facilities Coordinator in a similar setting

· Knowledge of Air Condition Plant, BMS Systems and Cooling Towers, must have an understanding of L8 Regulations and knowledge of plumbing and electrical systems

· Knowledge of Fire alarm systems and evacuation procedures

· Experience in working on word and excel spread sheets

· Good written and verbal communication skills

· Good organisational skills

· First Aid trained

· Full UK driving licence

· NEBOSH Health & Safety certification

· BIFM Level 4 Award, Certificate or Diploma in Facilities Management

Professional Qualifications and Membership

· NEBOSH / IOSH Health & Safety certification required

Decision Making Accountability

· Make daily decisions to ensure the smooth running of the business.

· Control spend on budgets across the department

· Make decisions regarding Health & Safety around the offices

Other Duties

· Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Housings Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.

· Comply fully with One Housings policies and procures including the standing orders and financial regulations.

· Comply with the Equal Opportunities and Diversity Policy

· Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public)

· Carry out any other reasonable duties as required.