Events Intern
Are you an organised and people-centred individual who thrives in a fast-paced environment? This role offers a unique opportunity to be at the heart of the New Wine Festival 2026 at Bath & West Showground, ensuring a seamless experience for delegates and volunteers. As part of the Events Team, you will play a crucial role in handling enquiries, managing bookings, and supporting event logistics. Whether responding to queries, overseeing volunteer coordination, or maintaining key administrative processes, your contributions will help create a welcoming and efficient festival experience. If you are passionate about excellent service, problem-solving, and working collaboratively, this role is the perfect opportunity to develop your skills in a dynamic and faith-based setting.
Roles and Responsibilities:
You will be part of a busy team delivering excellent customer service both in the run up to, during and after New Wine Festival 2026, and assisting in the organisation of this event.
- Performing daily customer service tasks, such as administering bookings and handling queries via phone and email.
- Triaging enquiries and assigning them to relevant staff on support ticket system (Zendesk).
- Administer contractor accreditation onsite during the event build (20 - 26 July) before the festival
- Support the running of the Info desk during the arrivals, live event and de-rig onsite at the festival (27 July – 4 August) by assisting with delegate and team enquiries regarding bookings, payments and programming as part of the Info team.
Other potential areas of Responsibility:
- Using Festival Pro to manage and edit delegate bookings to change details, add or remove tickets and charge fees.
- Maintain friendly and polite customer service in both written and verbal communication to respond to queries and requests from delegates and volunteers.
- Update the Frequently Asked Questions (FAQ’s) database with commonly asked questions and responses.
- Update camping requests data relevant to Village Allocation from delegates and team volunteers, liaising with the Delegate Experience Team when necessary.
- Oversee and carry out pre-volunteering checks, including reviewing applications and checking references.
- Support in the recruitment and retention of volunteers.
- Working closely with the Volunteer Management Team to provide inductions and training for volunteers.
- Supporting the Volunteer Management Team in the ordering and processing of team t-shirts and other necessary clothing and equipment such as hats, jackets and high vis vests.
- Support the Event Delivery Lead with other administrative tasks related to the festival when required.
- Maintain databases and undertake any other administrative duties
Person Specification
Required Skills and Experience:
- Vision-driven and action-oriented, with a passion for achieving exceptional results.
- Demonstrates emotional intelligence; able to communicate with sensitivity, professionalism, and empathy in all interactions.
- Responsible self-starter who is highly organised and takes the initiative.
- Excellent interpersonal skills; able to build strong relationships with festival attendees, volunteers, and team members to create a welcoming and supportive environment.
- Excellent written and verbal communication.
- High level of discretion and wisdom.
- An inherent desire to achieve exceptional results.
- Ability to perform and prioritise multiple tasks with excellent attention to detail.
- Flexible team player, willing to adapt to changes and unafraid of challenges.
- Strong time-management skills and an ability to coordinate multiple projects and deadlines.
- Commitment to the mission and values of New Wine
Preferred Skills and Experience:
- Knowledge and experience of using Microsoft 365.
- Customer service experience.
- Event coordination experience; understanding of event logistics, volunteer engagement, and operational planning.
Application process
Key dates
The application deadline is 10 April 2026. We may close applications early if strong applicants are received before this time. Shortlisted applicants will be invited by 15 April to online interviews taking place between 16–21 April. Following the online interviews, shortlisted candidates will be invited to a second-stage in-person interview at our London office on 28 April.
If you are unavailable on any of these dates, please let us know when submitting your application.
We aim for this role to start from 5 May, subject to availability. The role contract will end on 14 August 2026.
Application: To apply, please submit a cover letter and CV to recruitment@new-wine.org.
Please click here to view the full job description, including role particulars and why to join our team!
New Wine Trust
New Wine is a Christian charity based in London operating all over England actively working with local churches to change nations.