Event Sales Officer

The home of the Royal Aeronautical Society at No.4 Hamilton Place is a beautiful Edwardian town house in central Mayfair, offering an elegant setting for a variety of events from conferences, dinners, and corporate hospitality through to product launches, awards and private events. As a versatile events venue bringing together heritage rooms with fine Edwardian features and a modern conference room with in built AV, the venue provides a unique backdrop to any occasion as well as a stunning roof terrace with views over Hyde Park.

We are recruiting for an experienced Event Sales Officer to support the sales and delivery of client events at No.4 Hamilton Place.

Event Sales Officer

As Event Sales Officer you will be supporting the sales and delivery of client events at No.4 Hamilton Place, ensuring revenue targets are achieved, while providing exceptional customer service and a first-class front-of-house experience. The role also involves administering event bookings and invoicing, as well as assisting with the coordination of effective promotional and communication campaigns to deliver the marketing and sales strategy.

Key responsibilities will include:

Event sales

• Proactively lead in the conversion of enquiries by following up queries within agreed timelines to confirm event sales and bookings
• Support administration of contracts and invoices to collect deposits and invoice payments
• Conduct show rounds with potential clients demonstrating a good knowledge of the venue and its offerings
• Proactively sell the venue space to clients and at marketing events and exhibitions
• Support all other aspects of event administration, inputting enquiries into the CRM

Event Management, Delivery & Administration

• Enter bookings into the D365 database and support management of maximising bookings and allocations across the venue spaces
• Creation of detailed events sheets and participation in the weekly meeting to brief the operations team
• When directed, act as the primary point of contact clients and project manage a portfolio of events
• Work with partners and suppliers to book relevant services for client events and manage arrangements and communications

Marketing

• Assist with integrated (digital and offline) marketing campaigns which drive new audiences, retain and grow existing audiences
• Proactively lead on content for the social media channels and maintaining a level of activity per week
• Proactively keep up to date with new trends or developments that could add value to events, including competitor research
• Participate in any promotional events and exhibitions to promote and sell the venue spaces

Communications and Customer Service

• Act as the first point of contact for clients and RAeS members, responding promptly to event enquiries, processing bookings and payments, managing CRM records, providing an exceptional customer service experience.
• Assist with Front of House reception area to ensure exceptional client and guest welcome and experience.
• Assist with coordinating client feedback, evaluation and analysis process and contribute to implementing improvements.
• Maintain positive, regular and proactive communications with venue clients pre, during and post-event, aiming for repeat business.

General Duties

• Maintain high standard of personal presentation and represent the Society in a professional manner at all times.
• To provide general support for the Events function as required.
• Liaise with other members of the Society to actively promote opportunities, exchange information and increase professionalism.
• Undertake all responsbilities with reference to Society procedures.
• Undertake any reasonable duties as requested by Line Manager and Senior Leadership Team.

Person Specification

Qualifications

Essential

• Educated to Level 3 or above.

Desirable

• Educated to degree level or equivalent
• Event management qualification

Competencies

Essential

• Sales skills to gain commitment from clients
• Commercial awareness to understand what appeals to clients and how to deliver outstanding events
• Strong administration skills with good attention to detail
• Ability to build long term and successful relationships
• Strong team player with the ability to consistently take initiative and work independently
• Ability to prioritise workload, and complete tasks to deadlines and to a specified standard
• IT literate in Microsoft Office

Desirable

• Passionate about working in the events and hospitality industry
• Ability to manage budgets
• Understanding of AV equipment and technical production

Previous Experience

Essential

• At least 2 years’ experience of commercial events management
• A track record in achieving sales targets
• Knowledge of social media channels and creating engaging content
• Knowledge of how to plan, execute, manage and troubleshoot the delivery and administration of events
• Demonstrable experience of customer liaison and commitment to customer communications and experience

Desirable

• Experience of working for an events venue
• Knowledge of innovations and best practice in marketing to successfully target and engage the right delegates.
• At least 1 years’ experience of social media management
• Experience and success in delivering virtual/hybrid events
• Knowledge of D365 CRM systems

Special Aptitudes

• Positive, energetic and proactive approach to tasks
• Highly effective and engaging communications and interpersonal skills – written and verbal
• Exceptional customer service with a member/client-centered approach.
• Highly focused work ethic and attention to quality and detail

To apply, send a CV and cover letter to  HR@aerosociety.com

As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice. 

Should you not receive a response from us, please accept this as notification that you have not been successful.