Event Executive

QUAKERS IN BRITAIN
JOB DESCRIPTION

JOB TITLE:

      Event Executive

REPORTING TO:

      Events Manager

RESPONSIBLE FOR:     N/A.

DEPARTMENT:

    Sales & Events

DATE:

    March 2026

Job Purpose
To deliver an exceptional client experience for conferences, meetings, and events at
Friends House. This role ensures seamless communication between clients and
internal teams, helping to maintain the venue’s reputation for excellent service and
hospitality aligned with Quaker values.

Key Responsibilities

•  Work towards the department’s financial goals, setting individual targets and

striving to achieve them.

•  Act as the primary point of contact for clients following handover from the Sales

Team, ensuring all aspects of their event are planned and implemented.

•  Take ownership of the client’s experience, coordinating with internal

departments (Operations, Facilities, Catering, and AV) to ensure client
requirements are met effectively.

•  Prepare, maintain and communicate clear event documentation, including
function sheets and setup details, to ensure all client requirements are
successfully captured.

•  Manage on-site client liaison providing excellent customer service throughout.
•  Up-sell during the course of event planning to maximise business performance.
•  Gather post-event feedback to support service improvement and client

satisfaction monitoring.

•  Maintain accurate event data within venue booking systems and assist with

reporting and analysis.

•  Support colleagues across the Commercial Team to ensure smooth

collaboration and consistent service quality.

1

•  Maintain familiarity with all venue spaces, capacities, and facilities to advise

clients effectively.

•  Riase accurate final invoices after the event has taken place, ensuring clients

are paying invoices on time.

•  Proactively manage repeat business clients, maintaining excellent relationships

and identifying future sales opportunities.

•  To undertake any other reasonable tasks that may be required to meet the needs
of the business (during off-peak periods this could involve other duties in other
departments).

Working Conditions, Physical and Emotional Demands

•  Full-time role based at Friends House, London. Typically, 5 days per week

including some early mornings, evenings, or weekends.

•  Some flexibility may be required to support event schedules; time off in lieu

provided for agreed overtime.

•  Primarily on-site role due to operational nature of events; limited home working

possible for administrative tasks.

•  The role involves standing, walking, and occasional lifting or moving of event

materials and equipment.

Other Responsibilities:

•  To undertake duties and responsibilities commensurate with the post
•  Support the Quaker Leadership Framework and Quaker Values.
•  Responsible for ensuring that QiB’s Safeguarding Policy is adhered to in all

aspects of the role

•  Responsible for ensuring that QiB’s Equal Opportunities Policy is adhered to in

all aspects of the role

•  Responsible for ensuring that QiB’s Health & Safety Policy is adhered to at all

times

•  Responsible for ensuring that QiB’s commitment to sustainability is adhered to

in all aspects of the role

•  Responsible for ensuring that QiB’s Staff handbook is adhered to at all times.
•  A commitment to championing equity, diversity and inclusion in our workplace

community

Safeguarding Requirements:

•  Completion of mandatory training modules on safeguarding adults and children,

including annual refresher training.

2

QUAKERS IN BRITAIN
PERSON SPECIFICATION

Job Title:              Events Executive
Department:     Sales & Events
Date:

     March 2026

Essential Knowledge

•  Understanding of event coordination and venue operations. (A, I, As)
•  Awareness of hospitality service standards. (I)
•  Familiarity with AV, catering, and room setup processes. (A, I, As)
•  A good understanding of equity, diversity and inclusion in the workplace

Essential Values and Behaviours

•  Sympathetic to Quaker values (training and induction provided) (I)
•  Demonstrates excellent customer care and teamwork (A,I)
•  Reliable, professional, and committed to continuous improvement (I)

Essential Experience

•  Experience in event coordination, conferencing, or hospitality. (A, I, As)
•  Experience working directly with clients and internal teams. (A, I)
•  Ability to manage multiple events simultaneously and under pressure (A,I)
•  Experience of working towards targets (A,I)

Essential Skills

•  Strong organisational, communication, and interpersonal skills (I)
•  Competent in Microsoft Office and venue booking systems (e.g., Rendezvous or

similar) (As, A, I)

•  High attention to detail and proactive problem-solving ability (I)
•  Ability to prioritise tasks effectively in a busy environment (I)

Essential Qualifications
Educated to A-Level or equivalent (A)

Desirable (Not Essential)

•  Familiarity with AV or IT equipment setup (A)
•  Knowledge of ethical or values-based organisations. (I)
•  Relevant hospitality or event management qualification (A)
•  Professional development in event management or hospitality (formal or

informal) (A)

(A: Application or CV, I: Interview, As: Assessment at selection)

3