Entertainment & Events Duty Manager
Entertainment & Events Duty Manager
Hours: 37.5 per week
Salary: £26,890 per annum
Location: Hanger Farm Arts Centre + additional venues
Department: Social Enterprises
Application closing date: 1 st April 2026.
Are you passionate about the arts, great customer experiences, and creating inclusive spaces?
We’re looking for an Entertainment & Events Duty Manager to help run our vibrant arts venue and support operations across our social enterprise sites.
This is a hands‑on role for someone who enjoys leading teams, supporting neurodiverse staff and apprentices, and ensuring every visitor has an outstanding experience.
What you’ll do:
- Oversee day‑to‑day venue operations, including front‑of‑house and bar/coffee hub.
- Lead opening/closing procedures, security checks and cash handling.
- Ensure all spaces are clean, safe, accessible and event‑ready.
- Support our marketing activity by sharing updates and results with the team.
- Provide a warm welcome to all visitors and lead on wedding enquiries, venue tours and bookings.
- Manage customer platforms, including TicketSolve and social channels.
- Mentor staff, volunteers and apprentices — promoting a supportive, inclusive environment.
- Act as Fire Marshal and First Aid lead during shifts.
- Work with technicians, performers, event organisers and wedding planners to deliver smooth events.
- Monitor audience flow, ticket sales and customer experience.
- Complete end‑of‑day cash reconciliations and secure deposits.
- Ensure compliance with safeguarding, licensing laws and health & safety standards.
What we’re looking for:
- Minimum 2 years’ supervisory experiencein hospitality, events, customer service or similar.
- Experience in Theatre Operations
- Confident communicator with strong people‑management skills.
- Calm, solution‑focused approach in busy or pressured situations.
- Passion for inclusion and the ability to support people with diverse needs.
- Understanding of health & safety and venue operations.
- Good IT skills (Word, Excel, Outlook) and familiarity with social media.
- First Aid qualification (training can be provided).
What benefits can we offer you?
- 33 days holiday per annum, inclusive of Bank Holidays
- Refer-a-Friend scheme worth £750!
- A Celebration Day’s Leave for Your Birthday
- Death in Service Insurance
- Company Pension
- An easy-to-access Health Care Scheme
- Cycle to Work
- Free Parking on-site
- Blue Light Card Eligibility
- Enhanced Maternity and Paternity Pay
- Company Sick Pay
If you would like to apply for this role please fill out the Online Application Form
We are not licensed to sponsor employees for visas; therefore, we are unable to offer sponsorship for this role. You need to have, or be able to obtain, right to work in the UK in order to take up this position.
All staff working for, or on behalf of Minstead Trust, understand their responsibilities in relation to safeguarding adults at risk and know who to escalate concerns to within Minstead Trust.
Due to the nature of this employment sector your application is subject to a successful Disclosure and Barring Service check (DBS).
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
We are only able to accept direct applications at this time; no agencies please.