Energy Advice Caseworker

‘What makes my job worthwhile? Helping customers through difficult and stressful situations, helping them to make sense of their energy bills, empowering them to take control, mediating to resolve problems and helping them towards solutions that will benefit their whole household.’ is how one of our Energy Caseworkers describes their work.

The Energy Project provides advice and information on a range of energy related issues including reducing energy costs through tariff comparison and switching, income maximisation, addressing debt or payment issues and promotion of energy saving measures.

We are looking for a highly motivated individual with relevant experience of providing advice and information. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.

We will also accept applications from candidates who are as yet untrained in advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.

Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• NEFirst Credit Union payroll savings scheme
• Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.

Vacancy Details

Salary:  £27,187 – £30,209 pro rata depending on previous experience

Hours:  Up to 37 hours per week

Location:  Ashington

Closing date:  9.00am Thursday 27 August 2026

Interview date:  Wednesday 09 September 2026

To find out more about the role contact:

E:  recruitment@citizensadvicenorthumberland.org.uk

T: 01670 618008