Employee Relations Centre of Excellence Manager

As our Employee Relations Centre of Excellence Manager, you’ll lead and develop a highly skilled ER Specialist team, drive improvements in service delivery, data quality and insight, and ensure our policies, frameworks and practices reflect the very best in UK employment law and sector standards.

You’ll be the primary escalation point for complex and high‑risk ER cases, offering expert advice across disciplinary, grievance, sickness absence, performance management and appeals processes.

Working closely with operational leaders, People Team colleagues, legal partners and external networks, you’ll help position the charity as a sector leader in employee relations, while fostering a positive, supportive and resilient organisational culture.

In this varied and high-profile role, you will be:

• Acting as the senior escalation point for complex and high‑risk ER cases, ensuring timely, fair and legally compliant outcomes
• Leading, motivating and developing the ER Specialist team to deliver a high‑performing, customer‑focused advisory service
• Driving continuous improvement in ER processes, frameworks, documentation quality and service efficiency
• Analysing ER data and trends to provide clear insight, narrative reporting and recommendations to senior leaders
• Leading the development, review and implementation of ER policies and procedures aligned to our people strategy and values
• Monitoring and interpreting changes in employment legislation, ensuring compliance and risk mitigation
• Supporting and delivering ER projects and charity‑wide initiatives that strengthen organisational capability
• Coaching and mentoring managers and colleagues to build confidence in early intervention and effective people management
• Representing the charity in external ER forums and networks, contributing to sector best practice and benchmarking