Emotional Wellbeing Coach - fixed term basis 9-12 months

Role Description and Person Specification

Job Title: Emotional Wellbeing Coach - fixed term basis 9-12 months
Hours:  28 hours per week, between Monday and Friday (with a 1hr unpaid lunch break) –
flexibility around the days/hours worked can be offered.
Salary: £19,200-£21,600 per annum pro rata - dependant on experience (£24,500-£27,000 FTE)
Reports to: Deputy Director
Direct reports: N/A
Clearance required: Enhanced DBS
Driving licence required: Yes – travel between Bedfordshire and Hertfordshire will be a
requirement of the role and access to a reliable vehicle and business insurance will be a
requirement of the role.
Key stakeholders: Our primary beneficiaries, local community, statutory agencies and
funders.

Workplace values
The post holder will be expected to live our workplace values which are:

Inclusivity
Integrity
  Compassion
  Collaboration

Context and purpose of the role

YouTurn Futures is a Charitable Incorporated Organisation, which delivers a number of programmes
to reduce reoffending.

Our  vision  -  To  create  safe  communities  by  working  with  professionals,  communities,  families,
offenders and vulnerable people.

Our mission - To support the integration and engagement in society of marginalised groups.

As  small  charity working  in  close  partnership  with  statutory services  (police,  probation,  schools,
social  services,  mental  health  teams),  this  role  focuses  on  providing  therapeutic  support  to
individuals, both young people and adults, who are either involved in the criminal justice system or
those at risk of entering it due to challenging life circumstances such as family involvement, social
exclusion, exploitation or other vulnerabilities.

The  post  holder  will  apply  their  therapeutic  support  knowledge  and  skills  to  offer  emotional
wellbeing support in a way that is inclusive, approachable and accessible. The role requires working
collaboratively with statutory services to ensure that the emotional wellbeing needs of individuals
and their families are met as part of a holistic, multi-agency approach. This includes helping service
users manage stress, anxiety, and other emotional challenges that may arise from their family or
social circumstances, making them more vulnerable to involvement with the justice system.

This job description outlines the current main responsibilities of the Emotional Wellbeing Coach role,
however, the duties of the role may change and develop over time and the job description may be
amended on consultation with the post holder (s).

The  postholder  will  focus  on  promoting  emotional  resilience,  offering  coping  strategies,  and
signposting individuals to the appropriate services when more specialised mental health or social
care support is needed.

We work in a holistic, person centred and trauma informed way to support the  individuals (and
sometimes their families) to identify and put in place solutions that will help them move forward in
their lives.

Key accountabilities:

•  Providing emotional support - providing empathetic, one-to-one emotional support to

service users, helping them navigate emotional challenges and build resilience.

•  Developing personalised wellbeing plans - Working collaboratively with service users to

develop personalised emotional wellbeing plans, focusing on practical self-care, stress
management techniques, and positive coping strategies tailored to their circumstances.

•  Group facilitation - Leading therapeutic wellbeing workshops and group sessions that

focus on emotional resilience, improving self-care and managing stress, providing a safe
space for service users to explore ways to improve their emotional wellbeing particurlaly
in the context of navigating the criminal justice system.

•  Crisis support - Offering emotional support during times of distress, using listening and
grounding techniques, and referring to appropriate services such as crisis teams when
necessary.

•  Referring & signposting - Guiding service users to additional services, such as mental

health support, substance misuse, housing support, community resources, or social care,
when deeper clinical intervention is needed.

•  Empowering - individuals through promoting independence for those who may struggle
with everyday life activities and supporting them to build life skills. Empower individuals
with knowledge about appropriate services and support them to access these when
required.

•  Collaboration – Working closely with other charity team members and statutory services
to ensure the emotional wellbeing of service users is supported as part of a broader
intervention plan.

•  Monitoring and Feedback - Keeping accurate records of service user interactions,
wellbeing plans, and progress, providing regular feedback to the team on the
effectiveness of the emotional support offered.

•  Advocating – Advocating for the emotional wellbeing of service users and colleagues.
•  Continuous Improvement – supporting colleagues by developing and delivering education
and awareness sessions to colleagues to strengthen their understanding and confidence
around mental health, contributing to a supportive and empathetic first response on
every occasion.

•  Maintaining a caseload of client ensuring that each service user receives personalised care
and support tailored to their unique needs, strengths and goals, ultimately empowering
them to develop their social skills, reduce risky decision making and overcome challenges
to move forward positively.

•  Arranging and delivering ‘Drop-In’ sessions at places such as community groups, prisons
and housing to meet service users face to face and responding appropriately to their
needs.

This job description outlines the current main responsibilities of the Emotional Wellbeing Coach role,
however, the duties of the role may change and develop over time and the job description may be
amended on consultation with the post holder (s).

•  Building effective and credible partnerships with other agencies and services, such as
Police, Probation, Housing, HM Prisons, partner agencies, local authorities, Youth
Partnership Service, Bedford Youth Offending to best support the rehabilitation needs of
our service users.
Identifying and preventing potential harm to service users and others by continual risk
assessments and where necessary following organisational safeguarding processes,
including referral to, engagement and follow up/escalation with relevant safeguarding
authorities.

•

•  Keeping all case notes up to date and accurate on the case management systems in order
to ensure effective case management and assist monitoring and evaluation of service
delivery.

•  Acting as brand ambassador for YouTurn Futures, ensuring that all partners understand

and are fully engaged with our operational concept.

•  Researching and developing professional relationships with support agencies so that the

broadest range of agencies is proactively engaged in our Referral service.

•  Contributing to the overall development and promotion of YouTurn by attending

meetings, working parties and forums and events. This may include some out of hours
working.
Identifying opportunities for development of services.

•
•  Ensuring service users are asked to provide feedback on the service and generate case

studies or be involved in co production work activities.

•  Delivering services in line with equality, diversity and inclusion and anti-discriminatory

laws and regulations.

•  Undertake continuing professional development including participating in clinical

supervision, performance reviews and attending training opportunities.

•  Promoting and delivering services in line with our organisational values and behaviours.

This Job Description is not definitive and outlines key accountabilities – colleagues are expected to be flexible regarding their
accountabilities and will from time to time be asked to carry out other duties to ensure achievement of organisation goals and personal
development.

This job description outlines the current main responsibilities of the Emotional Wellbeing Coach role,
however, the duties of the role may change and develop over time and the job description may be
amended on consultation with the post holder (s).

Person Specification

Professional or Technical Qualification
A relevant qualification in Mental Health, Social Work or Psychology or a
related field, or

Essential or Desirable
E

demonstratable experience working with vulnerable and/or marginalised
individuals that have complex needs e.g. providing Mental Health, Advice
and Guidance, Coaching/Motivational Interviewing, ideally in a
community or criminal justice setting.

Knowledge and Experience
Understanding of the factors and challenges contributing to offending
and reoffending , including social, emotional and environmental factors.
Familiarity with low-level therapeutic techniques (eg active listening,
solution focused approaches, motivational interviewing).
Experience of delivering holistic and time-limited interventions.
Knowledge of local support service and referral pathways relevant to
mental health and wellbeing.
Awareness of safeguarding procedures and the ability to recognise the
signs of risk and/or vulnerability.
Experience in signposting or referring individuals to external services.
Experience of working with young people involved in the criminal justice
system or related environments.
An operational understanding of GDPR and data protection.
Knowledge of trauma-informed approaches to support.
Experience delivering workshops or group interventions.
Skills and Abilities
Ability to establish and build trust and rapport with service users who
may be resistant to support, whilst maintaining professional boundaries.
Strong communication and interpersonal skills, with the ability to work
well in a team.
Ability to network and build effective, credible and collaborative
relationships with a wide range of stakeholders including statutory
services, local authorities and partner agencies.
Well organised with the ability to plan, organise and prioritise work
Personal Attributes
Non-judgemental, patient and resilient, particularly where progress is
slow or challenging
Passionate with a commitment to empowering individuals to make
positive changes
Emotional intelligence and ability to recognise own emotions and those
of others, enabling effective communication and impact.
Willingness to engage in reflective practice and ongoing personal
development.

Essential or Desirable
E

E

E
E

E

E
D

D
D
D

E

E

E

E

E

E

E

E

This job description outlines the current main responsibilities of the Emotional Wellbeing Coach role,
however, the duties of the role may change and develop over time and the job description may be
amended on consultation with the post holder (s).

Adaptability with openness to adjust approaches to meet diverse and
individual needs
Proactive and positive, with a solution focused mindset
Is committed to demonstrating the organisations values and behaviours
in their work
Commitment to promoting equality, diversity and inclusion in all aspects
of the role delivery
Other requirements
Full driving licence and access to a vehicle.
Willingness to undergo an enhanced DBS check.
Willing to travel and work flexible and unsocial hours when required.

E

E
E

E

E

Safer recruitment

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we
care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and
to a high standard so that they can provide safe, effective, and compassionate care.

Criminal record checks

We will only ask those candidates who have been selected for interview to complete a criminal
record self-declaration form or provide a written disclosure statement to give them the opportunity
to provide sufficient information.

At interview, or in a separate confidential discussion, we will ensure that an open and measured
discussion takes place on the subject of any offences that might be relevant to the position. We will
only carry out criminal record checks with DBS on successful candidates at the appropriate level for
the role applied for.

Legislation/professional practice relevant to this role

•  BACP Guidelines
•  Mental Health Act 1983 Code of Practice
•
•  Data Protection Act 2018 and GDPR
•
Safeguarding Vulnerable Groups Act

Equality Act 2010

This job description outlines the current main responsibilities of the Emotional Wellbeing Coach role,
however, the duties of the role may change and develop over time and the job description may be
amended on consultation with the post holder (s).