Electrician

Role Profile

Electrician

In-House Repairs

 Reporting
Structure

Reporting directly to IHR Team Manager and contributing to the
Loreburn’s Operations Directorate.

Salary Band

Band – TE:    + on call rota payments
Appointment to the salary scale point will be dependent upon
skills and experience.  Salary progression will occur annually on
an incremental basis until the top of the scale is reached,
provided delivery of role requirements are demonstrated.

Contract &
Hours

Permanent - 34 hour week, worked over 4 days between 8am
and 5pm, long weekend every 5 weeks.

Workbase

This post involves regular travel within the geographical region
for which the post covers (East or West).

A requirement to cover other areas through the region from time
to time.

Role Summary

As a valued member of the In-House Repairs team, you’ll have a key role to play in
delivering a friendly, helpful and professional service to our customers by carrying
out general electrical maintenance in their homes.

You must be a qualified IEE 18th Edition Electrician for the role. A typical day might
include attending to electrical emergencies, void works, and routine repairs - both
internal and external and DEICR, Smoke Alarm and Emergency Lighting works, as well
as other multi-skilled duties which include, basic joinery, minor plastering repairs,
decoration etc.

Our approach is very much ‘one team’ and so you’ll collaborate with your team – and
others – to achieve positive outcomes for our customers and communities.  Although
you’ll be supported by your team, being comfortable working by yourself, and feeling
confident to resolve issues wherever you can, is important. You’ll need to be a
friendly and approachable person with a positive approach, who is solution focussed
and utterly committed to delivering an exceptional customer experience.

The post holder will also provide support to other trades when necessary.

The position requires a time served electrician with a full valid driving licence who is
able to participate in an on call rota.

Our Service Commitment

Delivering a great service experience runs through all we do at Loreburn.  This
commitment extends to how we work with one another internally, building a culture of
respect and professionalism in every interaction.

We take pride in taking ownership of issues, focusing on effective solutions, and
applying the principles of our MGI customer service training to deliver consistently
high standards.  Whether resolving a tenant query, supporting a colleague or leading
a team, we are all responsible for creating an experience that feels responsive and
solution focused.

This means we:

•  Demonstrate care and professionalism in our interactions

•  Use initiative to resolve issues and avoid unnecessary delays

•  Take personal accountability for the quality of service provided

•  Apply learning from our MGI training to enhance service experience

•  Work together to deliver joined-up services and support

•  Are proactive in improving services and sharing good practice

Regardless of role, this commitment underpins how we work.  For those in
leadership and management roles, it also means creating the conditions for others to
succeed:  modelling our values, leading by example and ensuring teams are
equipped and empowered to deliver an exceptional service experience for everyone
we connect with.

Key Responsibilities

•  Carrying out general electrical maintenance tasks, including:

o  Carrying out repairs and maintenance to electric heating systems

o  Replacing showers, fans and filters

o  Replacing electrical fittings, including lighting fittings, strip lights etc

o  Fault finding and diagnosis

•  Carrying out DEICR inspections within void properties.

•  Ensuring you have the correct stock in your van to avoid repeat visits to

customers’ homes.

•  Updating your PDA on a timely and accurate basis.

•  Ensure any follow up works to a customer’s properties are scheduled on a

timely basis.

•  Pro-actively manage the health and safety of customers and other colleagues

in accordance with the Health & Safety policy and procedures.

•  Ensuring your vehicle is safe and well maintained.

•  Ensuring all tools are safe to use and well maintained.

•  Assisting with other trades as and when required.

•  To take responsibility for own wellbeing and safeguarding in the duties to be

carried out for this post.

•  Where issues on Health and Safety are identified, these are recorded as

Adverse Events and actioned within the Adverse Event policy timescales.

•  To take responsibility for own personal development and update knowledge

and skills, with support from Loreburn, to perform the role at an effective level.
To undertake such learning and development as is deemed necessary to
improve personal performance and knowledge.

•  To implement positively and ensure compliance with policies, procedures,

codes of practice and initiatives relating to Equality and Diversity, Customer
Service, Risk Management, Health and Safety, Data protection and
Information Technology, Financial Regulations, Standing Orders and the
Code of Conduct and Probity.

This role profile is not intended to be exhaustive and may not encompass all tasks
and responsibilities. Any other responsibilities required of the role will be appropriate
to the role and salary grade.

Person Specification

      Category

Requirement

Qualified to current IEE 18th Edition Regulations

Qualifications

ACS Grade Card

Recent training in Power Tools, Manual Handling,
Asbestos Awareness, Abrasive Wheels, Sharps, Working
at Heights or First Aid.

Post qualifying experience.

Knowledge &
Experience

Basic understanding of IT (use of apps, for example) and
a willingness to learn our systems to update data

Experience working in social housing or the private sector

Essential
or
Desirable

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Experience providing support and guidance to apprentices

Excellent customer service skills with flexibility and
willingness to respond to changing needs and priorities of
the role and team.

Ability to plan workload, organise materials, manage and
monitor van stock levels to ensure first time fix.

Abilities, skills
and attitude

Ability to work to the agreed programme and timescales to
complete all works on time providing accurate notes and
job information.

Self-motivated with the ability to work independently, whilst
also being a great team player to get the job done.

Working knowledge of Health & Safety and risk
management in the workplace.

Demonstrable commitment to Loreburn’s core values.

Ability to participate in the on-call rota to provide an out of
hours service.

General

Ability  to  be  flexible  in  your  approach  to  ensure  jobs  are
completed.

Possession of a full Valid UK driving licence (max 3 points)

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A basic disclosure will be required for this role.

Summary of Key Terms & Conditions

•  Salary: £ with annual progression

•  Hours: 34 hours each week (4-day week working Monday to Friday – 8am –

5pm, days off as per position on rota)

•  Annual Leave:  8 weeks including allowance for public holidays.

•  Pension contributions: Minimum 5% employee contribution and 8%

employer contribution with additional option for salary sacrifice.

•  Probationary period: 6 months

We believe that a healthy work-life balance is essential to the overall health and
wellbeing of our people.  Alongside some great terms and conditions we offer a
range of benefits designed to support everyone at Loreburn, both in and out of work.

Other Benefits

•  Flexible working options

•  Employee discounts

•  Family friendly policies

•  Westfield Health cover and cash plan

•  Health and wellbeing initiatives

•  Paid volunteering days

•  Learning and development culture

•  Long Service rewards

•  Paid professional fees

Loreburn’s GREAT Values

Our GREAT values define who we are and guide all that we do.  They reflect our
commitment to our tenants and shape our interactions and ways of working -

We believe our values create a positive and inclusive environment where we can
deliver GREAT services and GREAT places to live.