Electrical Technical Support Apprentice (Astral)
Astral Control Services works with smart building technology. We install and support computer systems that control heating, ventilation, lighting, and energy use in large buildings like offices, schools, and hospitals. We are looking for a Technical Support Apprentice to join our office team.
What You’ll Be Doing:
You’ll work from our office and help Astral engineers and customers when they have questions or problems with Astral systems and products. You won’t be expected to know everything straight away — we’ll train you.
Your main tasks will include:
- Answering phone calls and emails from engineers and customers
- Learning how to check building systems on a computer to make sure everything is working properly
- Helping experienced engineers find and fix problems (with support)
- Using computer programs to log problems and keep records
- Updating simple technical documents and drawings
- Occasionally visiting sites with an engineer to see how the systems work in real life
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- GCSE English Language or English Literature (Grade 4 or above) essential
- GCSE Maths (Grade 4 or above) essential
Full time position on complete on the apprenticeship for the right person.
Since being founded in 1999 Astral Control Services has helped to control environments and improve building energy efficiency for a range of clients.
We provide professional design, installation, maintenance, upgrade and support services to end-users and the building services industry in the North of England, Cumbria, Scotland, Yorkshire and beyond.
Astral often work with Building Consultants and Facilities Management companies to install Automatic HVAC Controls and BEM Systems within new building projects. We also work directly with building landlords and owners to implement solutions which control and report on energy consumption.
We have a proven track record in delivering measurable improvements through the use of our HVAC Controls and Building Energy Management Solutions.
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Unit 4, Orion Way, Orion Business Park, North Shields, NE29 7SN
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