Edge Device Technician

Edge Device Technician

Job Number

This role will be based on campus in Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

The ability to communicate in Welsh is desirable for this post.

The successful candidate will be expected to commence as soon as possible.

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 20th April 2026

For an information discussion, please contact Deiniol Jones via email d.j.jones@bangor.ac.uk.

Committed To Equal Opportunities

Overview

Digital Solutions and Digital Infrastructure are responsible for providing, developing and maintaining IT facilities and services across the University, supporting staff and students. We have a good reputation within the University, providing reliable and resilient infrastructure, services, systems and facilities. We pride ourselves on being helpful, friendly, and responsive to user needs.

The Edge Device Team is responsible for the procurement, development and delivery of all edge devices, including 1000 shared use open access computers, 2500 desktop devices, 200 fully equipped teaching spaces and 60 software packages (purchased and created in house). This role as an Edge Device Technician in Digital Infrastructure will work with this team to form part of this delivery.

Members of the team are also expected to work with the Edge Device Team Leader and End User Technology Manager to ensure the service provided is fit for purpose within given budgetary constraints.

This role also forms part of a seasonal rota to provide support to the University’s front of house and Product Support teams.

Purpose of the Job

A member of the team responsible for the supply, management and maintenance of the staff and student desktop/laptop computers and the equipment in teaching spaces across the University.

Main Duties and Responsibilities

• Support all desktop computers throughout the University including deployment of software, setup and maintenance using enterprise deployment tools; Microsoft Intune and JAMF.
• Supporting end users and other ITS staff in the use of these systems through training as directed by the team manager.
• Work within the wider directorate to deliver projects as required.
• Setting up and maintaining Windows/Mac computers for use in offices, research labs and lecture rooms.
• Assist with the set up and installation of Audio-Visual equipment in teaching spaces.
• Assist with the evaluation of new hardware and software for suitability in our environment, provide recommendations and suggest alternatives if not suitable.
• This role also exists to provide second line support to users of IT systems and equipment in the university.
• Reporting to the Edge Device Team leader.

Other Duties and Responsibilities

• To work as part of a team under direction.
• To take responsibility for completing designated tasks.
• To attend team/School/Unit meetings.
• Ensure equipment stores are kept in an ordered and tidy fashion.
• Keeping records of equipment up to date in the systems provided.
• Current knowledge of relevant internal/external regulations, i.e. relating to the computer supply policy, information security and data protection policy and IT acceptable use policy.
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themself and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.
• Other reasonable duties as required.

Person Specification

Qualifications/Training  

Essential

• 2 AS Levels or 1 A Level or NVQ level 3 or equivalent in a relevant subject area.

Desirable

• NVQ level 4 in a relevant subject area.
• A recognised technical qualification in IT or Computing.

Experience/Knowledge  

Essential

• Able to demonstrate substantial working experience with Windows and Mac Operating Systems in a similar role.
• Experience setting up and maintaining Windows/Mac computers for use in offices, research labs or lecture rooms.
• Demonstrate the ability to contribute to computer purchasing recommendations on the ITS web site.
• Demonstrate the ability to follow operating procedures.
• Demonstrate an interest in Audio-Visual presentation systems.

Desirable

• Knowledge of Enterprise Deployment Solutions; Microsoft Intune or JAMF.
• Evaluating new hardware and software for suitability in our environment, provide recommendations and suggest alternatives if not suitable.
• Diagnosing hardware and software problems on computers and resolving them.

  Skills/Abilities  

Essential

• Ability to contribute to teamwork.
• Ability to prioritise own work and meet deadlines set by manager.
• Excellent oral and written communication skills.

Desirable

• Hold a full driving license or able to demonstrate ability to fulfil travel requirements of the role through other means.

  Other  

Desirable

• The ability to communicate through the medium of Welsh is desirable for this role.
  If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us.  When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful.   If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa.   The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas.   If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.     

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.