Edge Device Senior Technician

Edge Device Senior Technician

Job Number

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 20 April 2026

For an information discussion, please contact Deiniol Jones via email d.j.jones@bangor.ac.uk.

Committed To Equal Opportunities

Overview

Digital Solutions and Digital Infrastructure are responsible for providing, developing and maintaining IT facilities and services across the University, supporting staff and students. We have a good reputation within the University, providing reliable and resilient infrastructure, services, systems and facilities. We pride ourselves on being helpful, friendly, and responsive to user needs.

The Edge Device Team is responsible for the procurement, development and delivery of all edge devices, including 1000 shared use open access computers, 2500 desktop devices, 200 fully equipped teaching spaces and 60 software packages (purchased and created in house). This role as a Edge Device Senior Technician in Digital Infrastructure will work with this team to form part of this delivery.

Members of the team are also expected to work with the Edge Device Team Leader and End User Technology Manager to ensure the service provided is fit for purpose within given budgetary constraints.

Purpose of the Job

A senior member of the team responsible for the supply, management and maintenance of the staff and student desktop/laptop computers and the equipment in teaching spaces across the University.

Main Duties and Responsibilities

• Support all desktop computers throughout the University including deployment of software, setup and maintenance using enterprise deployment tools; Altiris, Intune and JAMF.
• Facilitate procurement of desktop and audio-visual hardware within the University ensuring best value and quality by working with suppliers following the university’s procurement policies.
• Work with other teams in Digital Infrastructure and the broader directorate to continual enhance and develop the services provided to best support the teaching and research needs as well as the needs of professional services.
  Setting up and maintaining Windows/Macintosh computers for use in offices, research labs and lecture rooms.
  Installation and configuration of Audio-visual equipment into teaching spaces and meeting rooms.
  Evaluating new hardware and software for suitability in our environment, provide recommendations and suggest alternatives if not suitable.
• Provide support and training to the front of house hub team and second line Product support team to ensure best first point of contact resolution for staff and students.
• Reports to Edge Device Team Leader.

Other Duties and Responsibilities

• Supervision and training of technical staff.
• Training and arranging training for lower grade technical staff.
• Maintenance of records relating to expenditure, costings of materials and equipment as directed.
• Liaise with other departments in the University to ensure requirements are being met.
• Liaise with external bodies to ensure practices and processes being followed are in line with current industry best practice.
• Keep current knowledge of particular internal/external regulations, i.e. relating to the computer supply policy, information security and data protection policy and IT acceptable use policy.
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/herself and for other members of staff, students and visitors affected by his/her actions or inactions.
• The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.
• Other reasonable duties as may be required.

Person Specification

Qualifications/Training

Essential

• 2 AS Levels or 1 A level or NVQ level 4 in a relevant subject area or equivalent experience.
• Full UK driving licence.

Desirable

• A recognised qualification in IT or Computing.
• Undergraduate degree in a relevant subject.

Experience/Knowledge

Essential

• Knowledge of Enterprise deployment solutions including Microsoft Intune and / or JAMF.
• Significant experience with Windows and Mac Operating Systems in an enterprise environment.
  In depth knowledge of Microsoft Office 365 applications and management practices.
• Setting up and maintaining Windows/Mac computers for use in offices, research labs and lecture rooms using enterprise solutions.
• Experience of investigating or installing audio visual systems for public presentation.
• Experience of purchasing software and hardware following enterprise procurement processes.

Desirable

• Knowledge of MS System Centre or Broadcom Altiris.
• Experience of providing training to colleagues and users of systems developed.
• Experience of creating scripts for software deployment using Microsoft Powershell.
• Experience in diagnosing and resolving hardware and software problems
  Knowledge of enterprise network setup.

Skills/Abilities

Essential

• Ability to convey highly technical knowledge to colleagues outside of Digital Infrastructure.
• Strong organisational, written and verbal communication skills.
• A willingness and ability to learn new skills and technologies.
• Self-motivated with the ability and initiative to work individually or as part of a team, with willingness to seek help when necessary and work under pressure on occasions.

Other

Desirable

• The ability to communicate through the medium of Welsh is desirable for this role. If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us.  When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful.   If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa.   The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas.   If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.     

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.