Ecommerce and Retail Manager

Ecommerce and Retail Manager

Commercial 

Head of Commercial

The Grange, Saunderton, Buckinghamshire / Hybrid

Permanent

The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity’s online shop. This role manages the end to end ecommerce operation, ensures best in class customer experience, optimises product availability, and leads digital trading activity across the charity’s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers.

• Own the ecommerce trading plan and deliver year on year revenue growth for the charity’s online shop.
• Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value.
• Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high impact commercial activity.
• Maximise margins and contribution

• Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify.
• Source new products and suppliers and build compelling, mission aligned product ranges that support both revenue and brand objectives.
• Ensure merchandise is stocked, optimally displayed, and refreshed in onsite racking within the charity’s restaurant/HQ retail space.
• Develop efficient processes for internal teams to request, purchase, or replenish stock through the warehouse fulfilment partner.

• Be the day to day owner of the Shopify store; maintain products, collections, pricing, discount codes, offers, and promotions.
• Confidently manage and troubleshoot Shopify apps, plugins, and integrations, including testing of subscription models such as “Subscribe & Save”.
• Work closely with IT on API integrations to ensure all systems (Shopify, fulfilment, CRM, payment gateways, analytics, etc.) operate seamlessly.

• Act as the primary account manager for the warehouse fulfilment provider, ensuring service levels, stock movement, and logistics performance meet agreed standards.
• Resolve operational issues quickly and maintain strong working relationships with external ecommerce partners.

• Manage the online shop’s presence across the charity’s social media platforms, ensuring product visibility and consistency with brand guidelines.
• Partner with the Marketing team to deliver a continuous pipeline of ecommerce content, campaigns, and audience targeted promotions.
• Develop and manage affiliate marketing activity, including both publisher side and advertiser side relationships.
• Track performance, evaluate ROI, and evolve the affiliate strategy to support incremental growth.

• Monitor sales performance, customer behaviour, funnel metrics, and traffic sources to drive data led decision making.
• Produce weekly and monthly ecommerce reports, highlighting opportunities and insights to maximise revenue.

The following attributes are considered essential for the job:

• Proven experience managing an ecommerce shop, ideally on Shopify.
• Strong understanding of ecommerce trading, inventory management, merchandising, promotions, and fulfilment workflows.
• Confident in managing relationships with external suppliers, fulfilment partners, and technology providers.
• Experience working with affiliate networks (both as publisher and advertiser).
• Ability to navigate, test, and optimise third party Shopify apps and plugins.
• Strong cross functional communicator, able to collaborate effectively with IT, Marketing, and Operations teams.
• Highly organised, proactive, and comfortable managing multiple priorities simultaneously.
• Data driven mindset with familiarity in ecommerce analytics tools.

The following attributes are considered desirable for the job:

• Experience working within a charity or purpose led organisation.
• Knowledge of API integrations or ecommerce technical fundamentals.
• Experience in content creation or working with creative teams to build compelling product marketing assets.
• Understanding of social commerce strategies.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

Please apply by providing your CV and Cover Letter by 10th April 2026.