This is a 12-month post from 1st October 2026 till 31st October 2027 @ 14 hours per week. Monday – Thursday. This is an office-based role with no hybrid opportunities.

Location of Post40 Rupert Street, Nechells, Birmingham, B7 4PS

Objectives of Service

Delivery of an Autism programme to parents and professionals to enhance skills and abilities across Solihull.

The service also provided consultation to practitioners by giving autism-specific advice, training, and good practice guidance.

Qualification: Educated to NVQ 3 level in a relevant subject.

Key working relationships:

Internal contacts: Service manager, Safeguarding leads, locality management team and Data Information Leads

External contacts: Professionals from within Education, Health, Social Care, Voluntary Sector and Faith Groups.

Experience: Administrative experience preferably in similar role in the health sector, social care or voluntary sector. Ability to create data and tracking systems to capture progress. Manage work schedules of colleagues. Production of promotional materials.

Job Purpose and key responsibilities:

Accurately input and maintain service user data across systems and trackers, ensuring accuracy, consistency, and data integrity.
Process incoming referrals potentially from multiple sources, maintaining accurate and up-to-date records across systems, and following up on any missing or unclear data as required. Across
Update systems and trackers promptly to reflect closures, status changes, and progress notes.
Run reports and collate data to support quarterly contract monitoring and performance reporting. Ability to analyse data and provide more effective ways of working.
Provide flexible staff support, assisting with day-to-day operational tasks and sharing information as required.
Creation, maintenance and distribution of training promotion.
Ability to deal with sensitive and confidential information along with initiating and maintaining office systems.
Able to work on their own initiative to resolve issues

Monitoring and Quality of Service:

Act appropriately and within policy & procedure with any representation or complaints, from any source, in a fully compliant and professional manner to ensure that concerns are addressed, resolved, and documented in line with relevant Children's Services Policies
Safeguarding – ensuring active engagement is maintained in the interests of the child at all levels and that all issues are dealt with comprehensively and compliantly to Barnardo's policy and procedures.
Attending regular project meetings and contributing to the quality of practice and the impact made on professionals, children, young people and/or families.
Apply a culture of safe and effective practice within the Programme.
Attending team meetings, actively preparing, and contributing to supervision with line manager and being able to reflect on practice and learning.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application.

Workplace Offer: What it means for you

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
Service related sick pay from day 1
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
Cycle2work scheme
Interest free season ticket loans
Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Reference number:23405
Job Title:Early Help Administrator
Location:Birmingham Locality Services
Contract type:Fixed term
End date:31/10/2027
Hours:14
Salary:£26,164.00 - £28,172.00 (FTE) £10,104.72 - £10,880.22 (Pro Rata)
Closing Date:9 August 2026

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