Duty Manager

Vacancy at Brathay Trust

Duty Manager

Salary £ 28,571

Ambleside

Details

Location:

Contract Type:

Are you passionate about hospitality and seeking a new challenge? We have an exciting opportunity for a Duty Manager to join our Guest Services Team.

As a Duty Manager, you’ll ensure the smooth running of our venue and customer experience for a broad range of customers and clients.  

In this varied role, you’ll complete a number of tasks; including managing members of the General Assistants Team; liaising with the other areas of Guest Services and the wider Brathay Team and dealing with a variety of internal and external customer requests.

Essential

• Experience in the hotel sector, including knowledge of health and safety regulations and other relevant legislation
• Experience of providing excellent customer service, value for money, and promoting a culture of continuous improvement
• Good people management skills, and a track record of contributing to the development of multi-functioning teams
• Able to solve problems and use own initiative
• Takes a logical and methodical approach
• Self-motivated, well-organised, with the ability to prioritise and manage deadlines
• A professional and courteous manner (face to face, telephone, and email)
• Good communication skills
• Literate & numerate

• Proficient user of spreadsheets, word processing, email & CRM / booking systems
• Competent user of the internet, including last minute web sites etc.

• Good understanding and use of spoken and written English

• GCSE English or equivalent
• Relevant industry qualifications (e.g., Food Hygiene, Manual Handling, First Aid etc.)

Applications will be reviewed as they are received, and interviews may be conducted throughout the advertisement period. We reserve the right to close the application process early if a suitable candidate is identified, therefore, we encourage you to apply as soon as possible.

Benefits

At Brathay, we know everyone has the capacity to do extraordinary things that can inspire and benefit others. This could be you too!
- Health Cash Plan
- 30 days paid annual holiday entitlement (plus bank holidays)
- Cycle to work scheme
- Life assurance
- Refer a friend scheme
- meals provided
- weekend and evening working, shift work
- Xmas day and boxing day off
- Uniform provided

Notes

Safeguarding & Safer Recruitment:
For the safeguarding of children and young people, the successful candidate agrees to mandatory checks being carried out with the Disclosure and Barring Service at the appropriate level for their role.

Attached documents