Dry Side Recreation Assistant
BH LIVE
Sir David English
Full-time
Listed 1 week ago
Post Title: Dry Side Recreation Assistant Location Base: Sir David English Reporting To: Customer Operations Manager About BH Live Champions of community engagement, health and wellness across Dorset, Hampshire, and London. BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all. bhlive.org.uk Summary of role To provide a high-quality level of supervision to all public participation of activities at the Centre, ensuring safety and enjoyment and undertake cleaning duties as directed. Erect, dismantle, operate and transport equipment as required. Assist in the provision of a high-quality and customer-focused service. You will gain valuable knowledge of the leisure industry as well as customer service and health and safety. Main Duties and Responsibilities • Supervise the public during their participation of the Centre's programme, ensuring their safety and compliance with Centre rules. • Clean the centre and its equipment. • Erect, dismantle and move equipment in accordance with manufacturer’s instructions. • Be fully aware of the Centre’s Normal Operating Procedures and Emergency Action Procedures. • To have an understanding of BH Live's core values and behaviours. • Day to Day Contact - Customers face to face • Day to Day Contact - Operations and management team • Must be available to work to meet the needs of BH Live’s venues in relation to unsociable hour working, including working during evenings, weekends and bank holidays. Skills and experience Criteria Details Practical experience dealing with customers face to face Desirable Previous experience in a similar type of role Desirable Knowledge of the leisure, health and fitness Industry Desirable Desirable Knowledge of first aid in the workplace Desirable An understanding of health and safety requirements Essential Ability to use own initiative and keep calm under pressure Essential The ability to work independently and as part of a team Passion to provide an excellent customer experience Essential Essential Positive attitude Excellent communicator at all levels Essential Able to work unsocial hours including evenings, weekends and bank holidays Essential Roles and responsibilities will evolve and change over time. Owner: HR Date updated/date effective from: 28.05.2025