Donation Processing Assistant

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN

24,479 per year (pro rata)

London - Weston House

Full-time

10th April 2026

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Closing Date:

10 April 2026

Closing Date:

10 April 2026

Annually:£24,479 - £25,064 plus £3,366 (London Weighting Allowance) per annum
Region:London and South East
Location:London - Weston House
Department:Fundraising Operations
Vacancy Type:Permanent
Working hours per week:35
Closing Date:10 April 2026

Are you looking for a role within an organisation where the work you do makes a real difference to children's? If the answer it's yes, Donation Processing Assistant could be exactly the role you're looking for.

Join the Income Generation directorate to make the difference

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

Over 90 percent of the NSPCC's income comes from voluntary donations, so we rely on the incredible generosity and commitment of all our supporters, large and small.

You'll work as part of one of many teams across the UK, which focus on engaging our supporters and ensuring they continue to give their support. You will do this by leading fundraising initiatives or simply sharing our mission with those around you, every conversation and connection can spark change.

We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve.

Add a few lines about the purpose of the role, key contributions and how it links to the overall purpose of Income Generation directorate and the NSPCC strategy. You can use the job description to help you with this. If you're motivated by purpose, thrive in a supportive team, and want to contribute to creating a safer, brighter world for every child join us as a Donation Processing Assistant.

What is the purpose of the Donation Processing Assistant?

The Donation Processing Assistant is a key role for the organisation in ensuring the flow of income and data into our core systems, enabling financial processing and warm supporter journeys in a 360 impact on the income journey.

This role plays a key part in generating income to support the NSPCC's mission. You'll contribute by:

Supporting the Income Generation directorate through efficient and accurate processing of donation income and data.
Maintaining supporter database with accurate allocation of donations and supporting data.
Supporting wider Income Generation activities through knowledge of donation platforms and supporter centric activities such as thanking.

What will I be doing as a Donation Processing Assistant?

As a Donation Processing Assistant you will be working within a rota of tasks that around all our income and data pathways. You will be extracting and processing data into various systems for use across the charity. With a strong finance leaning to the processes, you will be translating income from fundraisiers into the structure that upholds all of the activity of the NSPCC.

Job Purpose

To support the Income Generation directorate through efficient and accurate processing of donation income and data.
To maintain supporter database with accurate allocation of donations and supporting data.
To support wider Income Generation activities through knowledge of donation platforms and supporter centric activities such as thanking.
To support the understanding and translation of donations for analysis/finance processing.
To support the administration of Gift Aid at NSPCC.

What skills do I need to be a Donation Processing Assistant?

The role will suit a candidate who is

Organised and able to manage and prioritise assigned tasks effectively.
Able to understand and spot patterns within the income and supporter data that they are handling.
Be able to learn charity data and finance processes effectively.
A strong written and verbal communicator with good internal team relationship building skills.

The Skills/Experience we would look for are:

Strong knowledge of the Microsoft suite of tools, some experience of database processing would also be good.
Excellent general administration skills.
Great time management and task prioritisation.
Appreciation of team working and cross team support.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

Generous annual leave- 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
Employee discounts- Our discounts portal gives you online access to over 3,000 discounts and offers.
The Employee Assistance Programme (EAP)- an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
Pension- building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
Life assurance scheme- All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact Stacey Joseph, StaceyLouise.Joseph@nspcc.org.uk.

#LI-RW1

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role.

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Supporting Documents

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services

Connect with a cause that needs you!

Donation Processing Assistant