Birmingham
2nd October 2026

Website Birmingham Solihull Women’s Aid

Domestic Abuse Outreach Support Worker

POST: Domestic Abuse Outreach Support Worker

HOURS OF WORK: 22 Hours per week (some out of hours work will be expected)

SALARY: £31,537 pro rata

JOB PURPOSE:

To deliver tailored, holistic support to women affected by violence and abuse and living in the community, including practical and emotional support to increase women’s and children’s safety and meet identified needs.

Specific community language posts are also available for this role. Please indicate in the supporting evidence if you would be interested in the language post

RESPONSIBLE TO: Service Manager

DUTIES AND RESPONSIBILITIES

SUPPORT WORK:

To hold an agreed number of cases, working with women to identify their, and their children’s, support needs and incorporate these into women’s individual support plans.

To raise women’s understanding of DA through delivery of our in-house DA awareness programme.

To raise women’s understanding of DA through delivery of our in-house DA Group work.

To provide emotional support to women within a trauma informed framework.

To assess risk and to safety plan with women, reviewing assessments and risks regularly.

To provide advice, support and delivery to manage and maintain women’s and their children’s safety through measures such as DIY injunctions and homelessness prevention measures

To provide one to one practical support on a range of issues including housing, benefits, legal matters, and emotional support to enable women’s recovery from their experiences of abuse

To provide support through the criminal and family courts systems

To provide support to marginalised groups including women with NRPF

To assess and provide advocacy and support to manage risk through relevant safeguarding processes such as MARAC and Childrens safeguarding

To carry out income maximisation assessments

To provide expert advice and information about the dynamics of DA to partners and stakeholders

To devise and implement appropriate methods of communication with women and children, in agreement with your line manager

To work alongside colleagues at BSWA’s Early Intervention Hub to provide advice and support to women around a range of issues.

To support women through their resettlement process where relevant including access to employment and training.

To facilitate access to BSWA and its services and to refer and signpost into specialist statutory and community services where necessary to help meet needs

To encourage the development of safe and appropriate support networks within the community

To work within the monitoring and evaluation procedures for the project including encouraging feedback from service users and producing statistical information

DEVELOPMENT:

To identify and develop support strategies to meet the needs of women and children seeking support

To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.

To identify and make links with existing projects and community services and to develop joint services where appropriate

To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the Project

To participate in multi-agency work as agreed with your line manager

To promote awareness of the impact of domestic violence on women and children and BSWA services

ADMINISTRATION:

To work within BSWA’s administrative and financial systems

To ensure that adequate records are kept for all service users and relevant monitoring data collected and recorded

To ensure that Health and Safety records are kept up to date

To produce monthly reports for your line manager

COMMUNICATION:

To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

Maintaining BSWA communication records

Following safety procedures

Attending team meetings

Carrying out risk assessments in conjunction with your line manager

To attend in-house training

To attend support and supervision sessions with your line manager

To develop a professional working relationship with external agencies

Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate

To be involved in the Annual Review process

GENERAL:

To maintain the confidentiality of the women and children using the service and, in all matters, relating to the organisation

To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA

To work within BSWA and local multi-agency child and adult safeguarding procedures

To work within BSWA’s framework for equal opportunities and anti-discriminatory practice

To undertake any other duties required by BSWA, which may arise and commensurate with the post

PERSON SPECIFICATION

COMMITMENT AND UNDERSTANDING: FORM INTERVIEW TEST Commitment to services for women and children affected by domestic violence X X Commitment to work within BSWA ethos, policies and procedures X An understanding of women’s issues and feminist principles, in particular around the issues of domestic violence and its implications for women and children X X Commitment to providing services within an anti-discriminatory/equal opportunities framework to meet individual needs X X

EXPERIENCE: FORM INTERVIEW TEST Of providing practical and emotional support to women and children affected by domestic violence X X Of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc X X Of developing and maintaining effective working relationships with external agencies X X Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults X X

SKILLS: FORM INTERVIEW TEST A professional approach to communicating with and engaging service users in the development and delivery of the service X The ability to carry out safe working practices essential within domestic violence services, including risk assessment, safety planning and the implementation of confidentiality procedures X X The ability to build good relationships with other staff and volunteers and to work as part of a team X The ability to prioritise and manage a varied workload X Good administrative skills and the ability to work with Microsoft Office X A willingness to work flexibly to ensure the needs of the service are met X

DESIRABLE: FORM INTERVIEW TEST Relevant qualifications X Current driving licence and access to a car for work X The ability to speak one or more of the community languages of Birmingham. X

The closing date for receipt of completed applications is at 12 noon on Friday 2nd October. Interviews will take place weeks commencing 19th October.

Application email: recruitment@bswaid.org

Our website: Jobs Archive – Birmingham Solihull Women’s Aid

To apply for this job email your details to recruitment@bswaid.org.

Domestic Abuse Outreach Support Worker

About the role

Domestic Abuse Outreach Support Worker