Website Welwyn Hatfield Women's Refuge & Support Services

Welwyn Hatfield Women’s Refuge & Support Services

Child Support Worker Job Description

Designation: Child Support Worker

Hours: 30 hours over 4 days Mon-Fri

Salary = £26,824 – £27,694 pro rata

Reporting to: Refuge Manager/Family Inclusion Lead

WHWR works with women and children to overcome the trauma of witnessing or experiencing domestic abuse. Child Support Workers help children to rebuild their lives. They support children to process their thoughts and feelings along with supporting mothers to re-establish their bond with their child following abuse.

Job Role:

· To deliver a trauma-informed program of support for children living in refuge after experiencing domestic abuse.

· To empower children to build positive relationships.

· To give children a voice and help them understand their emotions.

· To develop each child’s interests and create an environment where they can relax and have fun.

· To run trauma informed play sessions and plan and deliver celebrations, trips/outings for children and young children with their families.

· To be able to adapt to fluctuating needs of children, including children with special educational needs, mental health needs and challenging behaviour.

· To build a supportive relationship with the mothers and liaise with them directly about their child’s achievements and challenges.

· To ensure safeguarding matters related to vulnerable adults of children are brought immediately to the attention of the Designated Safeguarding Lead.

· To maintain the security and wellbeing of residents within the premises and raise any breaches of security immediately to the Designated Safeguarding Lead.

· To regularly communicate with other refuge staff, to contribute to weekly team meetings and be familiar with the day-to-day running of the refuge.

· To adhere to WHWR policies and procedures.

· To keep concise and accurate records on our electronic recording system which are updated in a timely manner and feature the voice of the child.

· To undertake general refuge duties and accept delegated duties as appropriate.

· To partake in our duty on call rota and be available for emergency response.

About You:

Our ideal candidate will enjoy working as part of a supportive team and be able to work collaboratively with families and professionals. You will have a can-do attitude, work with passion and drive and be able to think outside of the box to help our children and families feel safe, empowered and increase their overall wellbeing in their daily lives. You will work in a trauma informed way, with a holistic centred approach, assessing families’ individual needs to create tailored support plans to safeguard and reduce the risk of further harm, offering both practical and emotional support to families in both one to one and group settings and through partnership work.

You will have good written and verbal communication to help maintain accurate records and ensure these are reviewed with families to track their progress. Within this role you will promote inclusivity, adhere to standards such as safeguarding and confidentiality and work with integrity to make a difference to the lives of families and children accessing our services.

Full clean driving licence is essential.

Ability to cover on call on a rota basis

Enhanced DBS prior to start

28 days holiday pro rata + bank holidays

Website nia_endingVAWG & @ELRC_nia the nia project

For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.

nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

We have a voluntary Board of Trustees who have the ultimate responsibility for directing nia and ensuring that the organisation is well-run. Our trustees are passionate feminists and include women with a wide range of skills and include women who have experienced sexual and domestic violence and ex-service users of specialist women’s services.

The role of the Treasurer is to provide financial expertise and direction to the board of Trustees. The Treasurer’s aim is to oversee and scrutinise financial information to enable the board to fulfil their responsibilities for the overall governance and strategic direction of the nia.

The Treasurer will ensure that the organisation complies with its governing document, charity law, company law and any other relevant legislation or regulations and to make sure that the organisation pursues its objects as defined in its governing document.

The Treasurer’s role is also to work in partnership with the Chief Executive and Director of Finance helping them achieve the aims of the organisation and maintain fiscal health, accountability and stability.

To apply: please submit your CV and supporting statement (no more than two pages) outlining your experience and interest in the organisation and role to recruitment@niaendingviolence.org.uk

Email Subject line: Treasurer application – Your Name

We will interview on a rolling basis between October and December 2025

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

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womensaid Women's Aid

until women and children are safe

Women’s Aid

Data and Directory Assistant

Location: Remote – UK based, with occasional travel to London/Bristol required
Salary: £26,400 per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract:  Permanent
Hours per week: 37
Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews: Interviews will be scheduled on a rolling basis

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.

Purpose of the Data and Directory Assistant: 

The Data and Directory Assistant is responsible for providing administrative support and carrying out data collection and data entry activities to maintain the Routes to Support directory of information on local violence against women and girls (VAWG) services and refuge vacancies. This will include being initial contact for internal and external queries about Routes to Support and following standard processes to maintain the accuracy of information in the directory. The Data and Directory Assistant will be diligent with details and responsive to internal and external need, with guidance and support from the wider Membership, Research and Evaluation team.

Key duties and responsibilities of the Data and Directory Assistant:

• Maintain the Routes to Support database of information on local violence against women and girls (VAWG) services and refuge vacancies
• Be the initial contact for the Routes to Support inbox, using email template responses to respond to routine enquiries about Women’s Aid’s directory resources, maintaining subscriptions and providing support to users, escalating complex enquiries to the Senior Officer where relevant.
• Compile a list of services eligible for inclusion in Routes to Support for the Senior Officer to review; follow processes to support the administration of applications including filing application documentation and sharing with the Senior Officer for review; and carry out all associated tasks to add services to the directory.
• Maintain the accuracy of VAWG service information in the directory in line with processes for updating and checking entries.
• Distribute training materials for users of Women’s Aid’s directory resources.
• Coordinate the invoicing process for subscriptions to Women’s Aid directory resources.
• Support the promotion of the Routes to Support project including providing content for member’s bulletins, ensuring web copy is up to date and assisting with other activities promoting Routes to Support.
• Support with work of the Routes to Support Steering Group, including meeting scheduling, preparing papers and taking minutes.
• Ensure that service information on Routes to Support is kept updated and accurate, moderating update requests and liaising with local VAWG services, and collecting data as required.
• Distribute Freedom of Information Requests to local authorities, including sending the request to relevant authorities and processing responses.
• Support with other data collection and data entry work as required, following internal process documentation under the supervision of Senior Officers.

What we are looking for in our Data and Directory Assistant:

• A non-judgmental approach to survivors of domestic and sexual abuse and a clear understanding of the gendered nature of violence against women and girls.
• Awareness of the experiences of women from a diverse range of backgrounds and different needs.
• Data-entry experience
• Experience in communication and promotion with a range of audiences
• Excellent verbal and written communication skills.
• Excellent telephone manner
• Good level of computer literacy (including internet and database applications and Microsoft office).
• Accurate data-entry skills.
• Ability to work on own initiative: initiate, plan and prioritise work, work to tight deadlines and respond to urgent unplanned demands.

Benefits of joining us as our Data and Directory Assistant include:

• Generous Annual Leave:25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits:a generous 7% employer contribution.
• Flexible Working:remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support:including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply 

Please read the job description and person specification before applying. Follow this link:  to complete your application form and upload your CV. 

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity.Applications are particularly welcome from Black and minoritised women.
• Please read our Single Sex Statement on the Women’s Aid Website
• Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.