DLA and Admin Support Assistant – Ealing

Contract:  Fixed Term Contract until 31 March 2027, potential extension dependent on funding.

Hours: 13 hours per week

Salary: Scale 22 – 24, spine point 22 (FTE £32,751) Pro rata – £12,164.60

Location: Hybrid (mix of office and home based)

Join us!

Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.

Your role

To respond to enquiries and provide first advice and information to families in the London Borough of Ealing who have a child with a disability or special need (aged 0-25).

To support colleagues to provide group and 1-2-1 support to families in Ealing, empowering them to tackle financial hardship, debt, poverty and isolation, and encourage social and financial inclusion.

To support parents of all communities with form filling, particularly around DLA and PIP.

To support the Contact Ealing team with administrative support around group sessions across all projects, specifically the Crisis Resilience project

To work closely with statutory and voluntary services in Ealing in order to improve services to families and increase the take up of services and entitlements.

What we’re looking for

We are looking for a committed professional with experience supporting families of disabled children and a solid understanding of the issues they face, including leisure access, education, and respite care. The ideal candidate brings strong organisational and administrative abilities, is confident using Outlook, Word, Excel and PowerPoint, and communicates clearly in both spoken and written forms. They will have knowledge of welfare benefits such as DLA/PIP and other supports available to families, alongside a firm commitment to equal opportunities. This role requires someone who thrives in a busy team environment, maintains effective communication, and is self‑motivated, flexible, and comfortable working independently when needed.

How to apply

Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below to: recruitment@contact.org.uk

Important dates

Closing date:    24 July 2026Interview date: 29 July 2026