Director of Operations

Hours of Work: 37.5 hours per week, Monday – Friday 09:00-17:00 with some flexibility

Location: Hybrid-working with requirement for regular travel to Cardiff Hub, 18 Park Place, Cardiff, CF10 3DQ and other locations across Wales when required.

Purpose of Role:

To provide strategic and operational leadership across The Wallich's services and functions, ensuring the delivery of safe, high-quality, person-centred services that achieve positive outcomes for people experiencing homelessness. To drive operational excellence, quality improvement and service innovation in line with the organisation's strategy and values.

Working closely with the Chief Executive, Executive Team and Board of Trustees, you will contribute to strategic development, organisational growth, and sustainability, while ensuring robust governance, compliance, safeguarding, financial stewardship, and risk management arrangements are in place.

The role is responsible for developing and leading a high-performing operational culture that empowers colleagues, strengthens partnerships, and supports The Wallich's mission to prevent and end homelessness, and to create opportunities for people to thrive.

This role is subject to a Standard DBS check

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Please note: Driving licence and access to own vehicle is essential for this role.

Follow the links below to view the Director of Operations recruitment pack as well as the full job description and person specification. Please refer to this information when completing your CV and Cover Letter to outline how you meet the specification; see our

page for tips on what to include: Application Guidance

Director of Operations Recruitment Pack

Closing date for this vacancy is 15th September 2026 at 09:00am.

Interview date: 25th September 2026

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464