Head Office

Director of Operations

Director of Operations

Nuffield Health, Parkside Hospital| Wimbledon, London SW19 5NX| SMT | Permanent | Full time| 37.5 hours per week

Nuffield Health is Britain’s largest Healthcare Charity. If you’re passionate about creating success and driven to continually improve the work environment for the good of others, there’s nowhere better to be. So, why not bring your expertise to our Nuffield Parkside Hospital and help us build a healthier nation?

As an integral part of the Senior Management Team, you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across the hospital to deliver the highest standards of performance and customer service to all key stakeholders.

Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance, and service contract delivery.

As Director of Operations, you will:

• Support the Hospital Director and Director of Clinical Services in leading and developing the Hospital, ensuring that performance exceeds agreed quality and financial targets
• To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities
• Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
• Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
• Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
• Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan
• To effectively lead all non-clinical services and colleagues within the hospital through their Heads of Departments to build highly engaged teams who provide efficient, safe and consistent ways of working
• Engage with various payor groups to drive activity
• Engage with central teams in delivering safe operational processes

As Director of Operations, you will need to have:

• Significant, proven commercial experience
• Strong influencing skills
• Financial management experience and analytical skills
• Experience of managing outsourced services
• Project management and implementation of efficient process implementation experience
• Excellent people skills and ability to act as negotiator, mediator and driver
• Working understanding of Independent Healthcare sector

Nuffield Health Parkside Hospital.

Nuffield Health Parkside Hospital is one of the leading private hospitals in South-West London. We opened in 1983 and are located opposite Wimbledon Common. Our hospital is easily accessible from Central London and the surrounding areas.

For over 40 years, we have provided first-class independent healthcare for the local community.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With everything from free gym membership, a cycle to work scheme to financial wellbeing support and more – at Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Can't find a role you'd like? If you are interesting in our vacancies at Parkside Hospital you can register here for job alerts HERE

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..

Video interview

The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.

DBS Checks

Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.

Documents

You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.

Your current studies

If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com

Feedback on applications

Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.