Digital Services Support Partner

Holiday Trading Scheme

Health Cash Plan

Free Blue Light Card

Salary £30,475.83 - £37,720.68 per annum (depending on experience)

Location Sites across Bristol & Somerset with options for occasional home working

Hours 35 hours per week, Monday to Friday, covering 8.00am - 5pm as a team

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in a month at 23:59 GMT.

The Vacancy

Are you an experienced IT professional? Do you enjoy supporting teams to get the most from digital tools? Are you a proactive problem solver?

Then there has never been a better time to progress your career as a Digital Services Support Partner with Brunelcare.

So, if you have a passion for IT, enjoy helping people and are solution focused, apply today and be part of something more!

About The Role

You will be a key link between our sites and the Digital Services team, making proactive visits and building trusted relationships with our operational teams. You’ll ensure that they get the maximum value from the digital tools available.

Alongside this you will:

• Provide first‑ and second‑line support for hardware, software, and connectivity issues, resolving onsite matters efficiently.
• Assist the Service Desk with tickets requiring onsite investigation, escalation, or specialist knowledge.
• Support the rollout of new hardware, software, and updates, ensuring site‑level readiness and smooth adoption.
• Observe operational workflows during site visits to identify inefficiencies and opportunities where digital tools can add value.
• Work collaboratively with the Business Analyst and wider project teams to map processes, gather requirements, and develop improvement ideas.
• Act as a subject matter expert for key Digital Services systems, particularly M365, Service Desk tooling, and other operational digital platforms
• Provide hands‑on training to site‑based users to help them get the most from digital systems, apps, and devices
• Promote new digital initiatives, ensuring frontline teams understand their value,

About You

A positive and proactive individual, you’ll have experience of working in an IT support or other technical customer-facing role. You’ll be a natural troubleshooter, who is able to communicate complex topics clearly.

There will be regular travel between our sites, so a driving license and access to a vehicle is essential. Ideally, you will have worked with M365 and Mobile Device Management tools, but this isn’t essential.

Job benefits

• Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)
• Access to the Blue Light Discount Card, offering online and high street discounts
• Comprehensive and flexible induction provided, with ongoing training and development opportunities to support your career progression
• £200 Refer-a-Friend reward
• Company Sick Pay - linked to length of service
• Optima Health Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
• Cycle to Work Scheme
• Free enhanced DBS Check

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.

Benefits

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

About Brunelcare

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

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Published

7 hours ago

Closing

in a month

{Expiry}