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Digital Product Lead

Digital Product Lead

• Salary:£47,043 - £52,835
• Pay Frequency:Annual Salary
• Location:National Mind Hybrid (Stratford - London)
• Directorate:Infrastructure
• Contract Type:Permanent full time
• Closing Date:24 April 2026

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us on this exciting journey?

The Digital Product Lead owns the strategic roadmap and ongoing development of Mind's website and comprehensive suite of digital engagement platforms, ensuring that they consistently deliver an excellent user experience, maintain the highest standards of accessibility, and achieve measurable impact across all our digital touchpoints. This pivotal role, within the platforms pillar of our organisational structure, also leads the strategic development and maturation of Product Management practice across the entire organisation; successfully embedding user-centred design principles, agile delivery methodologies, and evidence-based prioritisation approaches throughout all digital and data delivery initiatives.

Working collaboratively and effectively across multiple teams and departments throughout the organisation, the postholder ensures that Mind's website and all associated digital platforms remain secure, consistently reliable, and carefully aligned with our overarching organisational strategy, whilst simultaneously building and strengthening internal capability in product thinking, strategic planning, and effective delivery practices. This influential role directly supports Mind's ambitious aim to modernise our ways of working, create a digitally confident and empowered workforce, and foster an insight-driven culture that enables data-informed decision-making at every level of the organisation.

Core accountabilities for the role:

1. Leadership: Provide leadership and product ownership for Mind's website and 
digital experience platforms, ensuring they deliver value, reliability, and excellent 
user experience. 
2. Equity and Culture: Champion inclusive design and accessibility across all digital 
products, fostering a culture of collaboration and continuous improvement.
3. Relationships: Build strong working relationships across DDaT, Fundraising, and 
Communications to align digital priorities and enable effective product delivery. 
4. Digital and Data Leadership: Integrate user-centred design, analytics, and 
testing into all aspects of product development and improvement.
5. Budget and Delivery Oversight: Manage product budgets and supplier 
contracts, ensuring effective prioritisation and value for money.
6. Ambassadorial Leadership: Lead the adoption of Product Management practice 
across Mind, providing coaching and guidance to colleagues involved in digital 
delivery.
7. Risk and Governance: Ensure all product development aligns with accessibility, 
data protection, and information security standards.
8. Other Duties: Support and deputise for the DDaT Platforms Manager as required 
and undertake other duties commensurate with the role.

Key Responsibilities:

• Lead the strategy, roadmap, and delivery of Mind's website and related 
engagement platforms to ensure accessibility, usability, and impact.
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• Manage the backlog, prioritising features and improvements that deliver 
measurable value for users and the organisation.
• Work with suppliers, developers, and designers to deliver enhancements, 
integrations, and releases efficiently and to a high standard.
• Embed user-centred design and agile delivery principles within product 
development processes.
• Coordinate with the Digital Insights Optimisation Lead to ensure 
decisions are data-informed and support testing, analytics, and continuous 
improvement.
• Facilitate user research, feedback, and testing activities to shape product 
decisions and improve user journeys.
• Build and share best practice in Product Management across teams, 
providing guidance, tools, and training to embed consistent ways of 
working.
• Contribute to digital governance, ensuring alignment with architectural 
standards and organisational policies. 

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.