Digital Engagement and Campaigns Assistant

Job reference: 003035

Salary: £28,671 + £1500 out of hours allowance and £3612 London weighting if applicable

Closing date: 26/07/2026

Department: External Affairs

Location: Blended between office and home (England and Wales)

Employment type: Permanent

Hours Per Week 36.25

Job posted date: 30/06/2026

Contract Duration: Permanent

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The brand and marketing team is responsible for communications to influence and engage our varied external audiences. We use a range of public facing channels including social media, website, blogs, events and paid media. We work to build brand trust and protect our reputation.

The team is part of External Affairs, a department that also has News and Political Strategy and Stakeholder Relations teams. The department acts as custodian for Citizens Advice’s brand and reputation, targeting a range of general public, decision maker and funder audiences through service-wide strategies that have external and political resonance. Positioning the charity as an expert and inclusive advice provider, a credible and strong advocate and a valuable partner, we enable the progression of organisational goals and help achieve social change.

In this role, you’ll provide vital support to the Brand & Marketing team, supporting digital engagement and campaigns, including social media and content creation. This is a hands-on position where you’ll support the team by producing engaging content (written, visual and video), writing engaging copy and monitoring our social media channels ensuring excellent community management. You’ll support our digital and national awareness campaigns including volunteers week, national consumer week and our year-round energy campaigns.

Please apply with your cv and cover letter detailing the below essential criteria

• Highly organised, with the ability to support processes and systems such as content scheduling, community management and team planning
• Ability and willingness to create and feature in high quality content for digital channels including TikToks, Instagram and Linkedin. Including experience of using analytics to evaluate success and improve content
• Ability to manage multiple priorities at once in line with team priorities. Including a demonstrable ability to work under pressure in a fast paced environment, with strong time management and proven ability to deliver to tight deadlines
• Good written and oral communication skills, including proven ability to communicate using appropriate styles, methods and timing, including digital channels, to maximise understanding and impact

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants