Device Technician

Job details

Salary

£24628 - £26000 per annum

Role type

52 Week

Hours of work

full time 37hrs, all year 52 weeks

Location

Ullenwood

Location status

Onsite, Ullenwood

Contract type

Permanent

Interview date

TBC

Closing date

03/07/2026

About the role

Job Purpose

To support the IT Service Desk team with administrative and core technology tasks. Managing IT equipment and asset register databases, configuring equipment for end user use and maintaining the stock levels to ensure that core IT hardware is available where required.

Principal Tasks

Asset Management

Take ownership of the hardware refresh of all devices each year by preparing the devices to the standard build and allocating them to end users. For any specialised software requirements, escalating to IT engineers to ensure devices provided to end users have all the required software.

Manage the asset register to reflect changes in device ownership due to staff transitions, starters and leavers.

Oversee stock levels of IT equipment, ensuring adequate backup inventory of essential items, including but not limited to laptop docking stations, mice, keyboards, monitors, headsets, and webcams.

Manage the return of hardware from departing employees, ensuring all IT equipment is returned to the department and following up with management if items are not returned.

Oversee loan equipment management by preparing items for collection by staff, ensuring they remain charged, and following up with users for timely returns.

Intune Management. Periodic reviews of mobile devices deployed through Microsoft intune to identify devices that are seeing low usage or should have been returned from leavers.

Technical Skills

Build and image laptops, phones, and tablets to a standardised configuration.

Conduct weekly checks in shared meeting spaces to ensure all hardware is functioning correctly, batteries are replaced as needed, and IT equipment is left tidy and presentable.

Assign users to relevant security groups as necessary to ensure they have access to the email groups pertinent to their roles.

Disable and manage accounts for departing employees, and if email forwarding or data management is required, escalate to an engineer with all necessary information for task completion.

Assist with equipment setup and provide support for events and presentations, including; projectors, computers, PA’s, video conferencing and video streaming following lead from a ServiceDesk Engineer.

Provide basic IT support and training to assist users with utilising devices to their full potential

Ensuring that printer toner levels are adequate and replacing as required

About us

National Star is a growing charity with more than 1,200 staff based in England and Wales. Established more than 50 years ago, we’ve supported hundreds of young people with disabilities to achieve their potential.

Staff benefits

Fantastic career development opportunities and comprehensive induction programme – theory and practical

Subsidised bus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)

Award-winning training

Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite

Westfield medical cover

Life insurance cover

Employee helpline

Contributory pension scheme

Opportunity to purchase a TOTUM discount card

Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more

Last reviewed on 20/06/2026