Development & Projects
Assistant
Full time, permanent

A L E X A N D R A PA L AC E , A L E X A N D R A PA L AC E WAY, LO N D O N , N 2 2 7AY • 02 0 8 36 5 2121 •
ALEXANDRAPALACE.COM
A L E X A N D R A PA R K A N D PA L AC E C H A R ITA B L E TRU S T I S  A R EG I S T E R E D  C H A R IT Y  • C H A R IT Y REG I S
TR ATI O N N U M B E R: 2 819 91

ABOUT ALEXANDRA PARK AND PALACE

Alexandra Palace is the People’s Palace. We are an
independent charity, caring for our 196-acre public Park
and Victorian Palace. Affectionately known across
North London as ‘Ally Pally’, we welcome over 4 million
visitors each year.

We’re building on over 150 years of history: from our
heritage as a Victorian ‘pleasure palace’ and the site of
the world’s first regular HD television broadcast, to our
current programme of live music, theatre, sport, leisure
and learning.

ROLE DESCRIPTION

In 2023, we launched a ten-year vision to transform Alexandra Park and Palace into a sustainable
home for inspirational culture, creative and educational opportunities and green space. We are
now beginning work to deliver an ambitious Strategic Plan and capital fundraising campaign to help
achieve our goals.

The Development and Projects Assistant will support work to secure donations from
charitable trusts, foundations and government supporters to the campaign and support the
delivery of both building and strategy projects.

Working closely with both the Head of Development and Head of Strategic Projects and Planning,
you’ll be joining a growing team with the opportunity to shape your role and make a real impact
on both the future of Alexandra Palace and the North London communities we serve. Skills
gained in this role could help you to build a career in fundraising, project delivery or in assessing
the social impact of heritage and culture.

Your work will help us to:

•
•

restore and reopen derelict spaces in the Victorian Palace for everyone to enjoy
improve key areas of the Park for both people and wildlife (including playgrounds,
wetlands, wayfinding)

•  deliver our creative learning and wellbeing programmes, using the Palace’s amazing spaces

and programme to make change with and for local communities
take forward our ambitious programme to help Ally Pally reach Net Zero

•

We look to recruit a strong administrator excited to learn and make change. We will consider
applicants with previous experience in fundraising or project management in arts and heritage
organisations, or transferable skills from customer-facing and administrative roles in other
industries.

The salary is £30,647 pa

This is a full time, permanent position working 09:00 – 17:30, Monday to Friday

2

HOW TO APPLY

To apply for the role of Development and Projects Assistant please send your CV and cover
letter of not more than 2 sides detailing how you meet the person specification below to
recruitment@alexandrapalace.com,

The closing date for applications is 9am Friday 30 January 20206

Interviews are expected to take place at Alexandra Palace on Monday 9 and Tuesday 10 February.
Please state in your cover letter in you are unable to interview on these dates.

We are committed to providing equality of opportunity and encourage job applications from
people of all backgrounds. We strive to build a diverse and inclusive workforce that is
representative of our community and helps us to deliver more for our visitors. We particularly
encourage applications from candidates from ethnic minority backgrounds and candidates with
disabilities.

Unfortunately, due to the volume of applications we are unable to provide feedback to those not
shortlisted for interview

Job Title

Development and Projects Assistant

Department:

Development and Strategic Projects

Responsible
To

Line Manager: Head of Development (3 days/week)
Also reporting to: Head of Strategic Planning and Projects (2 days/week)

Overall job
purpose

To support the Development and Strategic Planning and Projects
Departments to secure funds and deliver projects for the restoration of
Alexandra Park and Palace, offering administrative support to both
teams.

The role focuses on support for fundraising from trusts, foundations and
government funders and the planning and delivery of capital restoration
projects

Key internal
relationships

Development Manager (Individual Giving)
Head of Facilities and Property
Head of Park and Environmental Sustainability
Executive Assistant to the CEO
Head of Creative Learning
Head of Marketing
Head of Communications
Strategic Plan Working Group
Project Working Group
Development Committee

Key duties and
responsibilities

Development responsibilities

1.  Administer our pipeline for trust, foundation and statutory

funding bids, documenting new bids on our supporter database
(Spektrix CRM), collating budget and supporting information for
major bids and monitoring impact reporting deadlines

3

2.  Carry out desk research to identify potential trust, foundation
and statutory supporters, stakeholders and advocates for our
capital programme

3.  Deliver funding bids and impact reporting to a small portfolio of
trusts and statutory funders, focused on bids to a value of
£10,000, with support from the Head of Development

4.  Plan communications for regular fundraising and community

newsletters, working with the Development Manager and our
Marketing Team to commission content which builds a case for
our restoration and shares our impact

5.  Donation processing, documentation and thanking for trust and

statutory income and individual donations to the capital
programme, managing data in line with Data Policy and GDPR
regulations.

Strategic Planning and Projects responsibilities

1.  Meeting administration for Strategic Plan Working Group,

Development Committee and internal Project Working Group
meetings, including minute taking

2.  Administrative support to develop the charity’s stakeholder

relationships, including maintaining stakeholder contact lists and
monitoring and documenting engagement activity on Spektrix
CRM, keeping records of organisational memberships and award
applications

3.  Support with administration and staffing of stakeholder

engagement events for our Capital Fundraising Campaign,
including Alexandra Palace’s programme for London Festival of
Architecture and Haringey London Borough of Culture

4.  Carry out desk research into best practice in capital
redevelopment in arts, heritage and green space

5.  Financial processing of team expenditure and budget tracking

Person
Specification

Essential

Desirable

Education / Qualifications
Educated to GCSE level 4-9 (A-C)
in Maths and English

Fluent in English Language

Right to work in the UK

Experience
Administrative experience, ideally
gained within either a fundraising or
project management context`

Experience using a CRM system
Funding bid or report  writing
experience

4

Experience in customer service
and/or communications with
stakeholders, donors clients or
customers

Long-form writing and/or copy
writing experience

Skills and Knowledge

Experience raising purchase orders
and reconciling invoices

Experience in organising events
and/or travel for staff, donors or
clients

Strong written, verbal and
interpersonal communication skills

Strong interest in charitable
fundraising

Strong interest in placemaking,
culture and heritage redevelopment

Awareness of Alexandra Palace’s
events, activities and charitable
purpose

Experienced user of Microsoft 365
packages including Excel, Word,
PowerPoint

Excellent accuracy and attention to
detail

Ability to manage own workload
and meet deadlines

Willingness to be flexible within a
role supporting a range of
developing projects

  Financial responsibilities
  Budget administrator

  People management responsibilities
  No direct reports

GENERAL OBLIGATIONS

i.

ii.

iii.

iv.

v.

Health and Safety
All employees have a legal duty to ensure the health and safety of people at work and
members of the public on site in accordance with H&S legislation and AP policy.

Equality and Diversity
Alexandra Palace is committed to the fair treatment of all our staff.

Safeguarding
Demonstrate commitment to safeguarding of children, young people, and adults at risk.

GDPR
To handle personal data in accordance with the organisation’s data protection policy and
to record all processing activities in the organisation’s data register where appropriate.

Sustainability
We are committed to a Sustainability strategy and policy, working towards finding new,
innovative, and economical ways to stay green.

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CUSTOMER SERVICE STANDARDS

VALUES AND BEHAVIOURS

1.
2.
3.
4.
5.

We are Collaborative
We are Bold
We are Open and Genuine
We are Passionate and Fun
We are Resourceful

The Core Competency Framework
Each competency has an overall description. It is then broken down by level into “We will” and
“We won’t” indicators. This role is a level 1 (of 4) and therefore should be demonstrating
behaviours at level 2

1.  We are COLLABORATIVE

“We work as one team, sharing ideas, knowledge and insight to achieve our common purpose”

We Will

l

issues

  •  Work with other teams to raise and solve
2
e
v
e
L

•  Hold regular meetings to gain team input
•  Be visibly available to my team
•  Book weekly catch ups with other teams
•  Think and act as one organisation
•  Pro-actively talk to others rather than

We Won’t

•  Encourage silos or working in isolation
•  Think our work is more important than

that of other teams

•  Make decisions without consulting other

teams that may be impacted

sending emails

2.  We are BOLD

“We are bold and we embrace change – we constantly look for new opportunities and innovative ways of
doing things”

We Will

l

  •  Try new ideas and think outside the box
2
•  Look for possibilities and opportunities
e
v
e
L

everywhere – taking time to think creatively

•  Have faith in my ideas and find my voice
•  Encourage the ideas of others more often
•  Utilise the experience of the whole team
•  Strive to improve the customer experience
•  Encourage others to see mistakes as learning

We Won’t
•  Say “I can do better” but then do nothing
•  Accept something just because it is the way

it’s always been done

•  Shut down ideas without thinking about the

pros and cons

•  Resist change because it is too challenging
•  Think “I can’t do it”
•  Say “No” but not explain why

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3.  We are OPEN AND GENUINE

“We are inclusive and diverse - welcoming all through our doors. We are genuine - we do what we say we
will and do it in a way that is in line with our values.”

We Will

l

  •  Get to know my team members
2
e
v
e
L

•  Be human – show empathy and care for

others

•  Thank people and make them feel good
•  Accept all - embrace different points of view
•  Confront difficult situations with openness,

sensitivity, care and empathy
•  Pro-actively address exclusion and

discrimination

We Won’t
•  Exclude people because I find them difficult

•

or challenging
Ignore or belittle the ideas or thoughts of
others

•  Allow our own view to prevail not taking
into account differences of opinion or
approach

•  Tolerate exclusion or discrimination
•  Delegate to the same people as they always
say “Yes” and avoid delegating to others

4.  We are PASSIONATE & FUN

“Our job is to put smiles on people’s faces, by being engaged and passionate about all that we do. We
deliver our purpose with fun and enjoyment”

We Will

l

  •  Act as a role model for others by
2
e
v
e
L

demonstrating passion for my job and
energy every day

•  Go the extra mile – setting an example for

the team

•  Make time to celebrate success
•
•  Focus on delivering quality for myself and

Inspire, develop and build my team

my team

•  Create a culture of fun so that we can all

enjoy what we do

We Won’t

•  Act negatively - moaning and criticising
•  Forget to celebrate
•
Just do the minimum to get by
•  Accept negativity or inappropriate

behaviours in our teams

5.  We are RESOURCEFUL

“We use what we have creatively to get the best results possible, solving problems and overcoming
difficulties”

We Will

l

complaints

  •  Bring solutions not just problems and
2
e
v
e
L

•  Take a “see it and own it” approach
•  Make smart use of our resources
•  Actively look outside for new ideas and

research

•  Attend and encourage others to attend
training and conferences and bring back
new ideas

•  Understand what generates profit
•  Free up budgets to spend where most

needed

•  Empower and coach my team to come up

with their own solutions

•  Make use of people’s skills from outside of

work as well as at work

We Won’t
•  Use resources just because we have them
•  Say “no” just because of lack of resource
•
Just go for quick wins because they are
easy

•  Allow wastage in our work areas
•  Take on too much at once
•  Create a stressful environment for myself

or those around me

7