Deputy Shop Manager (Sidwell Street)
Are you an energetic, organised people‑person with a passion for retail and animal welfare? We’re looking for a committed Deputy Shop Manager to support the smooth and successful running of our much‑loved RSPCA Little Valley charity shop on Sidwell Street.
This is your chance to play a key role in raising essential funds for Little Valley Animal Shelter, which costs over £1 million a year to run. Every item sold directly supports the rescue, care and rehoming of animals in need – and you’ll be at the heart of making that happen.
What you’ll be doing
As Deputy Shop Manager, you’ll work closely with the Shop Manager and be trained in all aspects of charity retail. Your responsibilities will include:
- Driving sales, meeting targets and helping maximise profits
- Leading, motivating and supporting a dedicated team of volunteers
- Ensuring excellent customer service and a welcoming shop environment
- Managing stock generation, rotation, pricing and presentation
- Maintaining high standards of merchandising, window displays and housekeeping
- Opening and closing the shop as a keyholder
- Ensuring compliance with Health & Safety, trading standards and charity retail policy
- Stepping in to cover the Shop Manager during holidays or sickness
Every day is varied, hands-on and rewarding – perfect for someone who thrives in a busy, people-focused environment.
(A full, detailed Job Description can be downloaded below)
What we’re looking for
We’d love to hear from you if you are:
- Able to use your own initiative and confidently solve problems
- A great communicator with strong organisational skills
- Customer-focused, friendly and approachable
- Computer literate and comfortable with till and cash handling procedures
- Flexible, adaptable and willing to learn
- A team player who enjoys working with people from all backgrounds
- Passionate about animal welfare and the aims of the RSPCA
Retail or charity shop experience is a bonus, but not essential as we provide full training.
Why you’ll love working with us
We take care of our people. Benefits include:
- Generous annual leave (pro‑rata), increasing with length of service
- NEST pension scheme
- An extra day off for your birthday
- Access to training and development
- Little Valley uniform
- Occupational Sick Pay (after probation)
- Health Assured wellbeing programme
- Discounts with PetPlan pet insurance
Ready to make a real impact?
If you want a role where your skills help support vulnerable animals across Devon while being part of a friendly, supportive and purpose‑driven team, then we would love you to apply. Please email your completed application form, along with a covering letter explaining why you would be the perfect fit for the role, to Marcus Harrison mharrison@rspca-littlevalley.org.uk