Deputy Care Manager

Job Description

Job Title: Deputy Manager Contract Type: Permanent Salary: £38,084 per annumWorking Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday  Location: Lorenco House, Haringey 
  If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.  
 
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.  
 The difference you will make as a Deputy Manager 
 Providing motivational leadership to empower and engage your team to deliver an outstanding service with compassion and respect, putting customers first and treating them with dignity while ensuring that essential CQC standards of quality and safety are achieved at all times.

About you  
We are looking for someone with (to be taken from essential criteria)  
•  Experience of working within a CQC registered supported living or extra care services environment.
•  Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve results.
•  Be a resilient team player with a caring, empathic, supportive and flexible can-do attitude.Why Riverside?  
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.   
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.  
 
Working with us, you’ll enjoy:  
•  Competitive pay & generous pension   
•  25 days holidays plus bank holidays  
•  Flexible working options available  
•  Investment in your learning, personal development and technology  
•  A wide range of benefits  
 Diversity and Inclusion at Riverside:   
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.   
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.  Role Profile  Lead and engage a team:
•  Line manage a team and create a safe environment where colleagues can talk openly and honestly.
•  Work together to set expectations and performance targets. 
•  Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing. 
•  Undertake six-monthly performance reviews to support and guide colleagues to fulfil their potential. 
•  Facilitate regular team meetings to update and empower your team to share ideas and best practice.
•  Embrace reflective practice techniques so that the team can learn from their experiences. 
•  Recognise, praise and acknowledge the achievements of your colleagues and team.
•  Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.Lead a service:
•  Manage and plan the delivery of care in the service as per CQC and contractual requirements.
•  Assist in reviewing contract performance annually, to ensure excellent outcomes are delivered for customers. 
•  Promote and implement care policies and procedures to ensure your team are effective and delivering a safe service at all times. 
•  Advise all relevant stakeholders of any changes to policies and procedures.
•  Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report any budget variances to the budget holder.
•  Meet Riverside performance targets.
•  Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively.  
•  Recruit great people for your team, sourcing and engaging relief or agency workers as and when required.
•  Devise, plan and deliver comprehensive induction and continuous development plans for your team.
•  Implement and manage a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.
•  Be responsible for cash handling, ordering goods, administration of monthly timesheets and raising and approving invoices, ensuring accurate record keeping.
•  Produce reports and other written documentation as required to support contract delivery.
•  Ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting risks and putting in control measures.
•  Work with customers and colleagues to deliver the objectives within Riverside’s corporate plan. 
•  Actively build positive relationships with all key stakeholders by attending forums, task groups and networking events to promote and position Riverside as the preferred provider in the area.Assisting with housing and income:
•  Assisting with repairs and liaise with contractors when required.
•  Monitoring any welfare checks of customers rooms are being carried out, if required.
•  Assisting with the re-letting of properties
•  Assisting with the rental income service in co-ordination of the Income and Administration Officers to minimise losses.Support customers:
•  Lead your team to provide a person-centred service for customers in line with CQC and internal standards.
•  Assess customers’ and potential customers’ care and support needs in consultation with relevant agencies.
•  Monitor and evaluate customers’ welfare needs, maintain regular contact with customers as and when required and respond to emergency situations.
•  Handle complaints, ensuring customers or their representatives are kept up-to-date with progress and encourage a culture of continuous improvement.
•  Involve and engage customers and take their views into account in the design and delivery of all aspects of the service, including encouraging participation in internal audits.
•  Work with your team to continuously identify and engage with community partners, promoting multi-disciplinary working to enhance the service for customers.Other Information:
•  You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and participating in an “on-call” and weekend rota.
•  Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
•  Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy & Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
•  Deliver your role in line with Riverside company values – “Our Riverside Way”.
•  Participate in team meetings and attend regular supervisions and reflective practice sessions.
•  From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Person specification  Knowledge, Skills and Experience   Essential  
•  Experience of working within a CQC registered supported living or extra care services environment.
•  Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve results.
•  Be a resilient team player with a caring, empathic, supportive and flexible can-do attitude.
•  Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and deliver improvements.
•  Experience of reviewing, monitoring and evaluating outcomes in the delivery of a CQC registered service.
•  Competent IT skills, 
•  Experience producing reports, statutory submissions and other communications and analysing key outcomes data to understand and drive service improvements. Desirable 
•  Health & Social Care qualification or accredited equivalent and evidence of continuing professional development.
•  Financial experience or previous budgetary responsibility.
•  Previous experience of managing contracts, achieving KPIs, managing compliance.